Michael Ojealaro
Owings Mills,MD
Overview
3
3
years of professional experience
Work History
Computer Information Specialist
Motor Vehicle Administration
Glen Burnie, MD
02.2023 - Current
- Deploying security updates and patches using SCCM
- Planning coordinating and conducting formal and informal training programs for Micro users.
- Developing user manual for microcomputer hardware operation and software applications.
- Maintaining MVA,s environment using active directory and Microsoft System Center Configuration management application.
- Securing MVA's infrastructure including servers, tablets, laptops, getacs, and Desktops.
- Resolving Service Level Agreements (SLA) technical issues within 2hours.
- Providing backup to other MVA sites when needed Respond to and resolve help desk service tickets received via the Maximo ticket system, email, or direct phone contact.
- Configure and clear CISCO switch networking ports for operation.
- Recommending acquisition of micro-computer hardware and software services. Providing third-tier support and technical guidance for software and hardware problems from tier 1 and tier 2 support staff of Computer Network Engineers.
- Identifying and correcting issues with systems not getting updates with PDQ deployments.
- Completing quarterly inventories on all credit card devices at each MVA location to ensure compliance during the annual PCI assessment required by the Payment Card Industry Installing and maintaining application software on laptops and desktop computers. Monitoring, planning, and installing security updates for application software.
- Train team members on large-scale project deployment. Ensure that the hardware components function correctly across the local area network
IT Specialist Supervisor
Maryland Department of Health / Digital Management
Baltimore, MD
02.2021 - 02.2023
- Determine the feasibility of data automation for requested projects Supervised root cause analysis and supervised 650 Windows laptop rollout and MDH Cyber breach.
- Configuring and clearing CISCO switch networking ports for operation. Supervised the configuration of new employee workstations consisting of hardware, software, and peripheral devices.
- Developed and documented network protocols, configurations, and procedures, facilitating streamlined troubleshooting and onboarding processes.
- Updating and editing user profiles to the permissions to provide group and share drive access.
- Working with Hospital management to plan, schedule, and set up new equipment on the local area network while maintaining an accurate list of new and replacement hardware being removed and installed.
- Direct the implementation of new technologies and system upgrades. Conducted regular network performance analysis and recommended optimizations to meet growing business needs.
- supporting telecom infrastructure and applications including NEC’s voicemail, Global Navigator (GNAV), ACD, Queworx, and MDH’s customer Interactive Voice Response (IVR) System Installing and troubleshooting VPNs Installing and maintaining application software on laptops and desktop computers.
- Monitoring, planning, and installing security updates for application software.
- Supervised the installation, configuration, and maintenance of desktop hardware, software, and peripherals.
- Resolving Service Level Agreements (SLA) technical issues within 4hours.
- Assigning tasks, and projects, and ensuring service requests are handled appropriately and promptly.
Network Technician Supervisor
Intercom Data Networks
Baltimore, MD
11.2017 - 12.2021
- Assigning tasks, and projects, and ensuring service requests are handled appropriately and promptly.
- Coordinated and executed IT projects, ensuring timely completion and adherence to budgets.
- Resetting users' Active Directory passwords, unlocking user's Active Directory accounts, and deleting computers, laptops, and tablets from Active Directory.
- Troubleshooted network problems, identified root causes, and implemented timely solutions, resulting in a decrease in system outages.
- Performing regular preventive maintenance on each piece of equipment to minimize failures and keep the organization functional.
- Removing malware and viruses from laptops and desktop systems using specialized software.
- Updating and editing user profiles to the permissions to provide group and share drive access.
- Provided technical support and assistance to end-users, addressing network-related inquiries and issues promptly.
- Conducted network audits to assess performance and compliance with security standards, recommending and implementing improvements as needed.
- Resolving Service Level Agreements (SLA) technical issues promptly.
- Conduct regular training sessions to enhance team skills and knowledge.
- Configures, and supports the Microsoft Windows operating system, the Microsoft Outlook email client, the Microsoft 365 Office Suite, and Bentley MicroStation software.
IT Support Specialist Lead
Griffin Networks
Victoria Island, Lagos
3.2013 - 10.2017
- Administer and maintain active directory domain controller server, file server, and web server. Maintaining and supporting VMWare and Nutanix Hypervisors.
- Troubleshooting PC and Apple hardware and software including iPhones and iPads for thousands of end-users with consistent 100% quality assurance.
- Performed administrative tasks including password resets, account extensions, configuring group access and VPN connectivity, and software deployments via Active Directory as well as initiated remote sessions to assist with software upgrades, driver installations, and system maintenance and cleanup.
- Continuously monitor the performance of the queries and take measures to optimize the system application.
- Documented technical procedures, troubleshooting steps, and knowledge-base articles.
- Make a constant effort to interact with the users to understand any changes in data. Address users' concerns in the system and take their concerns into consideration for future changes and upgrades.
- Document all issues, solutions solved problems, procedures, and frequently asked questions.
- Provide daily support for systems users both on-call and on-site. Managing and configuring TCP/IP, DNS, and DHCP using BT Diamond’s IP Control and MSDNS & MSDHCP tools.
- Assists in weekend patching of web servers and application servers
Education
Master of Science - Cyber Security
University of Maryland Global Campus
Aldephi Maryland03-2018
Timeline
Computer Information Specialist
Motor Vehicle Administration
02.2023 - Current
IT Specialist Supervisor
Maryland Department of Health / Digital Management
02.2021 - 02.2023
Network Technician Supervisor
Intercom Data Networks
11.2017 - 12.2021
IT Support Specialist Lead
Griffin Networks
3.2013 - 10.2017
Master of Science - Cyber Security
University of Maryland Global Campus