Michael O'Leary

• Monitor entrance and exit of building during shift.
• Greet and assist residents, visitors, informed them of any relative notifications including receiving of packages or deliveries.
• Implement and manage Key Link's key tracking system to ensure the storage and tracking of all residents & on call keys.
• Respond to emergencies and security issues, such as fire alarms or suspicious activity.
• Maintain a clean and organized desk & lobby area.
• Reported any maintenance issues or repairs to appropriate staff member.

Documentation and Reporting:

Maintain accurate records of packages, food deliveries, contractors, using Building link, providing a detailed account of activities and relative information.

• Maintained high level of professionalism and discretion when dealing with residents and or guests

Verify eligibility: Check the eligibility of the members for Medicaid coverage.

• Process applications: Process applications of incoming members for Medicaid coverage.
• Monitored accounts to verify compliance with payment terms and schedules.

Communicate with members: Communicate with the members to ensure that they understand their Medicaid coverage and benefits.

• Stay up-to-date: Stay up-to-date with changes in Medicaid policies and regulations.

• Processed medical insurance benefits for union members, such as pipefitters & private sanitation.
• Proficient in ICD-9 and CPT-4 coding: Demonstrated ability to accurately process medical insurance claims for union members using ICD-9 and CPT-4 coding.
• Coordinated Benefits with secondary insurance & medicare recipients.
• Verified insurance of patients to determine eligibility
• Communicated with insurance providers to resolve denied claims and resubmitted
• Reviewed patient records, identified medical codes, and created invoices for billing purposes

• Ensured professional rapport with tenants, guests and building management
• Tasked with mail sorting, package routing and inspections
• Implemented Daily Log for any building activity pertinent to change of shifts, such as problems with elevators.
• Orchestrated building safety measurements to maintain security and protect residents.
• Responded quickly to emergency situations to assess and deflect issues.

• Worked alongside senior account executives to support, maintain and increased volume by 20% with major accounts such as Bergdorf Goodman, Barnes and Noble, Macy's, and FAO Schwarz
• Collaborated with senior account executives to ensure timely and accurate delivery of packages.