Michael Ontiveros
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Front Desk Assistant
Assurance Professional Management Services
03.2022 - 12.2023
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about services.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.
Customer Service Representative
Circle K
01.2018 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
Cashier
Dairy Queen Grill & Chill
02.2013 - 01.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
High School Diploma -
Quest High School
Phoenix, AZ05.2014
Skills
- Verifying Reservations
- Mail and Packages
- Credit and Cash Payments
- Transportation Information
- Sales Expertise
- Coaching and Mentoring
- Stocking and Replenishing
- Refunds and Exchanges
- Multitasking Abilities
Timeline
Front Desk Assistant
Assurance Professional Management Services
03.2022 - 12.2023
Customer Service Representative
Circle K
01.2018 - 03.2022
Cashier
Dairy Queen Grill & Chill
02.2013 - 01.2018
High School Diploma -
Quest High School
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