Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NICO FERRER

New Rochelle,NY

Summary

Dedicated professional with history of meeting any company's goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking willingness job opportunity and offering results-driven professional focused on delivering exceptional support for customer needs. Warm and friendly helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.

Overview

6
6
years of professional experience

Work History

Front Desk Assistant In Admission Department

Borough Of Manhattan Community College
03.2019 - 06.2020
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Answered students telephone calls promptly and appropriately handled financial aid and registrar needs.
  • Delivered above-and-beyond service to students by looking up required information and guiding them towards the necessary qualifications needed.
  • Assisted students by furnishing information and directions with financial aid and register.
  • Greeted students upon arrival, offered assistance and answered questions.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to request and student requirements.
  • Received, screened and routed incoming calls.

Tutoring

Williamsburg Charter High School
10.2015 - 06.2018
  • Developed lesson plans to achieve objectives of students' chosen course that needed tutoring on.
  • Planned and implemented student development and tutoring lesson needed to enhance their knowledge and skills.
  • Supplied related issues and problems with students to parents and sometimes their teacher which always improved their test scores and overall advancing their grades.
  • Used assessments to monitor student learning outcomes.
  • Checked on instructor lessons and communication in order to assess quality of education and assistance offered to help students.
  • Organized and allocated resources required to meet needs of about 14 students.

Fundraising Volunteer

Williamsburg Charter High School
11.2015 - 05.2018
  • Verbal communication skills.
  • Customer service.
  • Multitasking and prioritizing.
  • Dependability.
  • Created strategic plans with measurable goals to develop funding for varies school functions.
  • Problem-solving.
  • Managed inventory to process orders for diverse supplies.
  • Ability to work under pressure.
  • Planned and implemented fundraising events.
  • Attention to detail.

Education

Bachelor of Arts - English Literature

Brooklyn College of The City University of New York
Brooklyn, NY
06.2023

Associate of Arts - English Literature

Borough of Manhattan Community College of The City University of New York
New York, NY
06.2020

Skills

  • Conflict Management
  • Accounts Payable and Accounts Receivable
  • Mail and Packages
  • Verifying Reservations
  • Office Supplies and Inventory
  • File Management
  • Guest Satisfaction
  • Front Desk Operations
  • Problem-Solving Skills
  • Time Management

Languages

Spanish
Elementary

Timeline

Front Desk Assistant In Admission Department

Borough Of Manhattan Community College
03.2019 - 06.2020

Fundraising Volunteer

Williamsburg Charter High School
11.2015 - 05.2018

Tutoring

Williamsburg Charter High School
10.2015 - 06.2018

Bachelor of Arts - English Literature

Brooklyn College of The City University of New York

Associate of Arts - English Literature

Borough of Manhattan Community College of The City University of New York

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NICO FERRER