Michael O'Rourke
Williamstown,NJ
Summary
As a professional with high standards and a focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Customer Service Associate
ShopRite
NJ
09.2020 - Current
- Delivered friendly, efficient, and professional service to a high volume of customers daily in a fast-paced grocery retail environment, consistently upholding brand standards and store values.
- Operated POS systems and accurately processed cash, credit, debit, and EBT transactions, maintaining a strong record of financial accuracy and accountability at the register.
- Assisted customers in locating products, answering questions, and resolving complaints, leading to positive feedback and enhanced customer satisfaction.
- Assisted in the training and onboarding of newly hired associates, providing guidance on store policies, customer service expectations, and POS system procedures to accelerate their productivity.
- Maintained cleanliness, stocking, and organization of assigned departments and checkout areas, ensuring a safe and welcoming shopping environment at all times.
- Collaborated with team members during peak hours and seasonal rushes to sustain store operations and minimize customer wait times.
- Recognized by supervisors for consistently positive customer feedback, punctuality, and dependable attendance, contributing to a reliable and high-performing store team.
- Provided exceptional customer support, resolving inquiries and complaints efficiently.
Youth Baseball Coach
Monroe Township Little League
Williamstown, NJ
03.2021 - 07.2024
- Designed and executed practice plans to elevate player skills and foster teamwork.
- Executed player evaluations to identify strengths and areas for development.
- Orchestrated communication among parents, players, and league officials to enhance operational efficiency.
- Enhanced players' baseball skills through targeted training and mentorship.
- Formulated comprehensive practice plans targeting essential skills and promoting continuous improvement in player performance.
- Guided athletes in achieving baseball development milestones and seasonal objectives.
- Executed baseball technique drills and game strategies to enhance player performance.
- Oversaw maintenance of baseball fields, dugouts, and equipment to ensure optimal playing conditions.
Youth Baseball Camp Instructor
Williamstown Highschool
Williamstown, NJ
07.2023 - Current
- Designed and executed training programs for young athletes to foster skill development and teamwork.
- Orchestrated daily camp activities to boost participant engagement and streamline operations.
- Analyzed player performance metrics and offered targeted feedback to promote skill development and increase confidence levels.
- Guided junior instructors in mastering coaching techniques and improving communication skills.
- Orchestrated daily camp activities aimed at enhancing participant involvement and operational efficiency.
- Guided junior instructors in mastering coaching techniques and enhancing communication strategies.
- Cultivated an inclusive learning atmosphere that emphasized sportsmanship and personal development among campers.
- Maintained open communication with parents, addressing concerns and providing regular updates on player performance.
Assistant Pitching/Varsity Baseball Coach
Riot Baseball Independent
Elk Township New Jersey
05.2025 - Current
- Designed and implemented training programs to elevate player skills and foster team cohesion.
- Executed strategic game plans to enhance team performance and adaptability.
- Coached players on essential skills while promoting sportsmanship and collaborative teamwork principles.
- Oversaw team practices, ensuring strategic utilization of time and resources for maximum effectiveness.
- Engaged with coaching staff to develop refined strategies aimed at improving overall team performance.
- Cultivated strong communication skills among players to enhance team cohesion and support.
- Facilitated ongoing communication with parents to provide updates on player progress, upcoming events, and scheduling changes.
- Established and nurtured relationships with college coaches and scouts to enhance program visibility.
Youth Baseball Camp Instructor
Pennsauken Youth Baseball
Pennsauken, NJ
08.2026 - 08.2026
- Guided youth in mastering baseball fundamentals, emphasizing proper techniques and sportsmanship.
- Designed and implemented practice plans customized for diverse skill levels to foster participant engagement.
- Facilitated team drills to enhance players' teamwork and communication skills on the field.
- Mentored junior instructors to enhance their skills and maintain high instructional quality across camps.
- Established and enforced safety protocols to ensure a secure environment for all participants.
- Analyzed player performance metrics and delivered targeted feedback to promote individual growth and development.
- Analyzed player competencies and offered personalized recommendations to support continuous improvement.
- Communicated regularly with parents, addressing concerns and sharing insights on player performance to foster collaboration.
Education
Bachelor of Science - Exercise Science
Eastern University
PA05-2026
Skills
- Client interaction
- Client relationship management
- Product knowledge
- Issue resolution
- Training new associates
- Strong organizational skills
- Adept at prioritizing multiple responsibilities
- Team collaboration
- Attention to detail
- Results driven
- Verbal communication
- Consistent performance
- Punctual and dependable
- Quality service dedication
Certification
CPR / First Aid Certified
Timeline
Youth Baseball Camp Instructor
Pennsauken Youth Baseball
08.2026 - 08.2026
Assistant Pitching/Varsity Baseball Coach
Riot Baseball Independent
05.2025 - Current
Youth Baseball Camp Instructor
Williamstown Highschool
07.2023 - Current
Youth Baseball Coach
Monroe Township Little League
03.2021 - 07.2024
Customer Service Associate
ShopRite
09.2020 - Current
Bachelor of Science - Exercise Science
Eastern University