Mark Santos
Las Vegas,NV
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Walgreens
Las Vegas, NV
01.2022 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Friendly gestures to encourage an heathy experience
- Can handle all Cleaning Task
- Able to Carry 50Lbs weight
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Maintained an organized system for tracking customer interactions and feedback.
- Followed up with customers after purchase to ensure satisfaction.
- Created detailed reports on customer service activities.
- Developed relationships with key clients through regular contact and follow-up communication.
- Answered phone calls from customers promptly and courteously.
- Maintained knowledge of current sales promotions and new product releases.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Followed policies and procedures to meet or exceed established performance requirements.
- Willing to Learn new Things
Education
High School Diploma -
Valley High School
Las Vegas, NV06-2022
Skills
- Problem resolution
- Customer support
- Account management
- Product knowledge
- Complaint handling
- Complex Problem-solving
- Negotiation
- Tactful and diplomatic
- Customer complaint resolution
- Employee management
- Safety regulations
- Complaint escalation
- Computer skills
- Fast learner
- Customer service
- Problem-solving
- Corporate procedures
- Conflict resolution
- Calm demeanor
- Verbal and written communication
- Attention to detail
- Flexibility and adaptability
- Relationship building
- Meeting scheduling
- Client interaction
- Positive and professional
- Basic Math
Timeline
Customer Service Associate
Walgreens
01.2022 - Current
High School Diploma -
Valley High School