Michael Ortiz
Carpentersville,IL
Summary
I am a dynamic and self-confident professional with a proven track record at Illinois State University as a Resident Assistant. Skilled in activity planning and effective communication, I fostered community spirit through engaging events and educational programs, enhancing well-being and academic success. Committed to diversity and inclusion, I excel in team collaboration and conflict resolution. I work well with others and always come to work with a bright and supportive attitude. I love being part of a team and working with others. To create a safe and fun work environment for all. I enjoy the customer experience as well getting to satisfy their needs and exceed them to the best of my ability. I am a personable and responsible individual with strong commitment to fostering positive living environment. Understands importance of conflict resolution and community building, bringing excellent communication and organizational skills.
Overview
3
3
years of professional experience
Work History
Resident Assistant
Illinois State University
02.2025 - 05.2025
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Assisted residents in preparing for activity and social programs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Developed educational programs focusing on topics such as time management, study habits, and stress reduction techniques to promote academic success among residents.
Admissions/Retail Sales Associate
Santas Village Azoosment Park
05.2024 - 08.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Pool Lifeguard
Dundee-Township Park District
05.2022 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
- Attentively monitored swimmers to identify distress.
- Implemented emergency action plans when necessary, coordinating with other staff members for efficient responses.
- Enhanced swimmer safety by vigilantly monitoring pool activities and enforcing rules.
- Participated in ongoing training sessions, staying up-to-date on best practices in lifeguarding and aquatic safety.
Education
High School Diploma -
Dundee-Crown High School
Carpentersville, IL05-2024
Bachelor of Arts - Family And Consumer Science Teacher Education
Illinois State University
Normal, IL05-2028
Skills
- Time management
- Team player
- Fast worker
- Supportive
- Activity planning
- Work well under pressure
- Active listening
- Effective planning
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Resident Assistant
Illinois State University
02.2025 - 05.2025
Admissions/Retail Sales Associate
Santas Village Azoosment Park
05.2024 - 08.2024
Pool Lifeguard
Dundee-Township Park District
05.2022 - 08.2022
High School Diploma -
Dundee-Crown High School
Bachelor of Arts - Family And Consumer Science Teacher Education
Illinois State University
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