Michael Ott
AutoZone
Rochester,NY
1
Certification
18
years of professional experience
Detail-oriented commercial Manager with 12 years of managing experience. Expert in auto parts industry. Proficient in sales and establishing relationships. Trained in Automotive Sales Excellence. Committed to punctuality, learning and integrity.
Work History
Commercial Manager
2 Years 3 Months- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Built relationships with new accounts
- Filled orders for 7 locations and facilitated accurate delivery
Hub General Manager
3 Years 2 Months- Collaborated with assistant managers to open and close , handle large transactions and manage inventory.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised daily operations of multi-million dollar auto parts operation.
- Interacted well with customers to build connections and nurture relationships.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Store Manager
7 Years- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed inventory control, cash control and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Completed point of sale opening and closing procedures.
Assistant Store Manager
6 Months- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
Retail Sales Associate
2 Years 4 MonthsPizza Chef
2 Years 11 MonthsEducation
Associate Of Arts And Sciences
Skills
Employee scheduling
Effective leader
Inventory management
Delegation
Staff training/development
Employee reviews
Coaching and mentoring
Scheduling
Decision-Making
Accomplishments
- Supervised team of 40-50 staff members.
- Has received 6 AutoZone Extra Miler awards for going above and beyond in customer service.
Certification
- Parts Specialist , ASE certified
- Hiring Certified , AutoZone
Timeline
Commercial Manager
AutoZone
05.2024 - CurrentRead More
Hub General Manager
AutoZone
03.2021 - 05.2024Read More
Store Manager
AutoZone
03.2014 - 03.2021Read More
Assistant Store Manager
AutoZone
09.2013 - 03.2014Read More
Retail Sales Associate
AutoZone
05.2011 - 09.2013Read More
Pizza Chef
Little Louie Pizzeria
08.2008 - 07.2011Read More
Gates-Chili High School
Read More
Monroe Community College
Associate Of Arts And Sciences
Read More