Michael Ozinga
Jenison
Summary
Experienced Store Manager with 18+ years in inventory management and customer service, adept at analyzing sales data to boost operational efficiency and customer satisfaction. Skilled in team training, store operations, and loss prevention, consistently achieving sales targets and optimizing stock levels.
Overview
32
32
years of professional experience
Work History
Store Manager
West Marine
Grand Rapids
06.2007 - Current
- Managed daily store operations to ensure compliance with company policies.
- Oversaw inventory management, including cycle counts and audits.
- Trained staff on customer service best practices to enhance service quality.
- Coordinated in-store promotional activities and product launches effectively.
- Implemented loss prevention strategies to reduce shrinkage rates.
- Conducted performance evaluations, providing constructive feedback to employees.
- Analyzed sales data to refine merchandising strategies and optimize stock levels.
- Resolved customer complaints promptly to maintain satisfaction.
Team Leader and New Product Launch
Prince Corporation/Johnson Controls
Holland
05.1993 - 04.2007
- Coordinated workflow among departments to ensure efficient operations.
- Implemented process improvements to streamline daily activities and reduce delays.
- Trained new employees on safety protocols and operational procedures.
- Maintained a positive work environment that promoted collaboration between team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Completed daily quality assurance duties to provide feedback for improvements.
- Conducted regular performance reviews to assess individual team member progress.
Education
Michigan Teaching Certificate - Elementary Education
Calvin College
Grand Rapids05-1991
Bachelor of Arts - American History
University of Michigan
Ann Arbor, MI12-1990
Skills
- Inventory management and visual merchandising
- Loss prevention strategies
- Customer relationship management
- Data analysis techniques
- Team leadership skills
Affiliations
- I am an avid fisherman, participating in several bass tournaments during the summer.
- Was in the Michigan Marching Band, and still make it to every homecoming game to play my euphonium in the Michigan Alumni Band.
Timeline
Store Manager
West Marine
06.2007 - Current
Team Leader and New Product Launch
Prince Corporation/Johnson Controls
05.1993 - 04.2007
Michigan Teaching Certificate - Elementary Education
Calvin College
Bachelor of Arts - American History
University of Michigan
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