Michael Pack
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Operations Lead
Kohl's
05.2022 - Current
- Created programs and circulated internal resources to enhance workers' technical and safety standards knowledge, according to regulatory and organizational expectations.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Motivated and trained employees to maximize team productivity.
- Oversaw problem resolution to address barriers to operational efficiency.
- Planned operations and activities, and led projects.
Omni Peak Supervisor
Kohl's
10.2022 - 12.2022
- Collaborated with store manager to maintain daily operations.
- Lead a group of associates in online orders procedures.
- Managed associates to complete nightly tasks and directed them what to complete.
Part-Time Operations Associate
Kohl's
04.2019 - 05.2022
- Followed shipping and receiving procedures for goods and materials.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Operated pallet jack to move unloaded goods to correct locations in warehouse.
- Increased customer service success rates by quickly resolving issues.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Bachelor of Arts - Psychology
University At Buffalo
12 Capen Hall, Buffalo, New York06.2022
Associate of Arts - Liberal Arts And Sciences
Niagara County Community College
Sanborn, NY06.2020
High School Diploma -
Starpoint High School
Lockport, NY06.2018
Skills
- Customer Needs Acknowledgement
- Manage Operations
- Cash Register Operations
- Operations Oversight
- Desktops, Laptops and Mobile Devices
Timeline
Omni Peak Supervisor
Kohl's
10.2022 - 12.2022
Operations Lead
Kohl's
05.2022 - Current
Part-Time Operations Associate
Kohl's
04.2019 - 05.2022
Bachelor of Arts - Psychology
University At Buffalo
Associate of Arts - Liberal Arts And Sciences
Niagara County Community College
High School Diploma -
Starpoint High School