Michael Pagano
Wallingford
Summary
Dependable and capable, background in providing peer support with a proven track record at Homes for the Brave offering guidance to individuals navigating mental health challenges. Greatly experienced and level headed in situations of crisis. Greatly observant and respectful of the needs of others. Highly flexible and always willing to learn.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Homes for the Brave
03.2024 - 10.2024
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Enhanced client recovery by providing emotional support and practical guidance.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Maintained accurate documentation of client interactions, supporting case management efforts.
- Promoted a strengths-based approach for clients through active listening and empathy.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
- Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Coordinated with treatment providers on individual client cases ensuring continuity of care throughout the entire process.
- Observed HIPPA compliance to ensure the privacy rights of residents
- Demonstrated organizational prowess with the safekeeping of service and health related documents
Recycling Center Attendant
Town of Bethany, Connecticut
10.2022 - 09.2023
- Directed and aided town residents with proper recycling procedures
- Kept a reliable inventory of appliances such as refrigerators, air conditioners, and mattresses
- Answered for and scheduled appointments for large quantity bulk waste drop offs
- Scheduled and aided waste removal services
- Observed OSHA compliance to ensure the safety and wellbeing of residents and employees
Education
High School Diploma -
Lyman Hall High School
70 Pond Hill Rd, Wallingford, Ct06-2022
Skills
- Bookkeeping
- Deescalation
- Organization
- Reliability
- Communication Skills
- Collaborative Efforts
- Empathy
- Patient intake
- Recovery guidance
- Boundary setting
- Substance abuse awareness
- Rapport building
- Problem-solving skills
- Mental health services
- Appointment scheduling
- Problem-solving abilities
Certification
- CT Recovery Support Specialist Certification
Timeline
Peer Support Specialist
Homes for the Brave
03.2024 - 10.2024
Recycling Center Attendant
Town of Bethany, Connecticut
10.2022 - 09.2023
- CT Recovery Support Specialist Certification
High School Diploma -
Lyman Hall High School
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