Michael Pagel
Merrill,WI
Summary
Adept Service Technician with a proven track record at Kolbe & Kolbe, enhancing customer satisfaction through expert installation, repair, and preventive maintenance. Skilled in diagnostics and troubleshooting, I excel in high-pressure environments, significantly reducing callbacks by ensuring quality workmanship. My leadership in training juniors and managing resources showcases my attention to detail and adaptability.
Overview
2023
2023
years of professional experience
Work History
Service Technician
Kolbe & Kolbe
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Did many in the field water tests.
- Did many Humanity tests.
- Responsible for company credit card, and handing in receipts in on a timely manner.
- Responsible for company vehicle and also maintaining it.
Shift Leader
Kolbe & Kolbe Millwork Co
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Window Installer
Kolbe Servicepro
07.2018 - 03.2022
- Maintained a clean worksite, ensuring the least amount of disruption to clients'' homes during the installation process.
- Installed various window types in both residential and commercial buildings.
- Accurately took measurements and made calculations for precise cutting and fitting of material.
- Enhanced team productivity through effective collaboration and communication during window installations.
- Managed inventory of tools and supplies needed for each project, minimizing delays due to lack of necessary materials or equipment.
- Developed creative solutions for complex installation issues, resulting in satisfied clients despite challenging circumstances.
- Reduced post-installation callbacks by carefully inspecting all work for quality assurance.
Education
Merrill High School
Merrill, WISkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Work with minimal supervision
- Troubleshooting skills
- Flexible and adaptable
- Documentation and reporting
- OSHA requirements
- Heavy lifting
- Punctual and reliable
- Troubleshooting
- Testing and evaluation
- Diagnostics skill
Timeline
Window Installer
Kolbe Servicepro
07.2018 - 03.2022
Service Technician
Kolbe & Kolbe
Shift Leader
Kolbe & Kolbe Millwork Co
Merrill High School
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