Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Palmer

Kentwood

Summary

Dynamic operations manager with over 10 years of ramp experience at American & United Airlines. Proven track record in enhancing customer satisfaction and optimizing service delivery. Skilled in business planning and hiring, successfully leading teams to achieve high productivity and safety standards while implementing effective training programs.

Overview

16
16
years of professional experience

Work History

Owner/Operator

Cutting Edge Cleaning LLC
01.2023 - Current
  • Oversaw inventory management, optimizing product selection for retail sales.
  • Analyzed customer feedback to improve services and enhance overall experience.
  • Managed day-to-day business operations.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Establish contracts with clients to provide exceptional cleaning service at their commercial facility in return for agreed upon fee.

Ramp Supervisor

Swissport(United Airlines)
04.2019 - Current
  • Assisted in coordinating ramp operations to ensure timely aircraft turnaround.
  • Learned safety protocols and procedures for ramp activities to enhance workplace safety.
  • Collaborated with ground crew to maintain efficient loading and unloading processes.
  • Developed familiarity with equipment used in ramp service, ensuring proper handling techniques.
  • Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.

Owner/Operator

Cutting Edge Barbershop & Salon
03.2010 - 07.2024
  • Managed daily operations, ensuring high-quality service and client satisfaction.
  • Supervised barber and stylist teams, fostering a collaborative work environment.
  • Implemented effective marketing strategies to increase client retention and attract new customers.
  • Developed training programs for staff to enhance skills and service delivery standards.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.

Lead Ramp Agent

Envoy Airlines (American Airlines)
02.2016 - 04.2019
  • Supervised ramp operations, ensuring timely aircraft arrivals and departures.
  • Coordinated loading and unloading of baggage, cargo, and freight with precision.
  • Trained new ramp agents on safety protocols and operational procedures.
  • Monitored weather conditions to adjust operational plans effectively.

Education

No Degree - Architecture

Grand Rapids Community College
Grand Rapids, MI

High School Diploma -

Central High School
Grand Rapids, MI
05-1993

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • 10 yrs Ramp (Airport) experience

Timeline

Owner/Operator

Cutting Edge Cleaning LLC
01.2023 - Current

Ramp Supervisor

Swissport(United Airlines)
04.2019 - Current

Lead Ramp Agent

Envoy Airlines (American Airlines)
02.2016 - 04.2019

Owner/Operator

Cutting Edge Barbershop & Salon
03.2010 - 07.2024

No Degree - Architecture

Grand Rapids Community College

High School Diploma -

Central High School

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