Michael Parker
San Ramon,California
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in fine dining and casual, high-volume service. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
21
21
years of professional experience
Work History
Food Server/Shift Manager
Bounty Hunter Rare Wine & Spirits
04.2023 - Current
- Cultivated warm relationships with regular customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Explained menu items and suggested appropriate options for food allergy concerns.
Food Server
Pausa
10.2016 - 04.2019
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Cultivated warm relationships with regular customers.
- Elevated customer satisfaction through followup and enthusiastic customer service.
Food Server
Boulevard
03.2006 - 09.2008
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
Food Server
Farallon
07.2006 - 09.2007
- Answered customers' questions, recommended items, and recorded order information.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Food Server/Bartender
Roy's Asian Fusion
08.2002 - 03.2006
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cultivated warm relationships with regular customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Education
Bachelor of Arts - Illustration
Academy of Art University
San Francisco, CA06.2008
Skills
- Dining Area Maintenance
- Safe Food Handling
- POS System Operation
- Suggestive Selling
- Wine Service
- Wine Pairing Knowledge
- Allergy Awareness
Timeline
Food Server/Shift Manager
Bounty Hunter Rare Wine & Spirits
04.2023 - Current
Food Server
Pausa
10.2016 - 04.2019
Food Server
Farallon
07.2006 - 09.2007
Food Server
Boulevard
03.2006 - 09.2008
Food Server/Bartender
Roy's Asian Fusion
08.2002 - 03.2006
Bachelor of Arts - Illustration
Academy of Art University
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