Michael Parlow
Madison,WI
Summary
Skilled in managing inbound and outbound calls with efficiency and courtesy, demonstrating strong capability in communications. Possess thorough understanding of customer service protocols and adept at troubleshooting technical issues over the phone. Effective oral and written skills, proficient in processing forms and documents.
Overview
14
14
years of professional experience
Work History
Corrections Communications Operator
Department of Corrections
Madison, WI
01.2011 - Current
- Provided customer service over the telephone, responding to inquiries and requests in a professional manner.
- Recorded detailed information from callers into computer system.
- Performed administrative duties such as filing reports, data entry, updating databases.
- Monitoring of offenders on various equipment such as GPS, alcohol monitoring and RF home monitor
- Answering calls from offenders, agents, and law enforcement and providing service as needed.
- Communicating with agents and field agencies via email, appropriate forms such as 2072, and phone.
- Utilizing national database for inputting and retrieval of information.
- Knowledgeable in Attenti, Allied monitoring software, COMPAS, WICS, Mitel phones, and Ignite software.
Education
Bachelor of Science - Management
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FLSkills
- Caller Assistance
- Service Management
- Attention to detail
- Automated System Monitoring
- Information Management
- Clear Communication
- Complaint resolution
- Equipment Support
- Database management
- Call Monitoring
- Troubleshooting skills
Timeline
Corrections Communications Operator
Department of Corrections
01.2011 - Current
Bachelor of Science - Management
Embry-Riddle Aeronautical University - Daytona Beach
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