Michael Patrick
Dearborn Heights
Summary
Project Execution: Implemented new menu introduction strategies, increasing customer purchases of food and beverages by 15+% on average. Certified Trainer: Assisted in the training of all new front of house employees, ensuring attention to detail and comprehensive understanding of restaurant methodologies and practices.
Efficiently direct bar team member works to maximize efficiency and profitability. Talented trainer and mentor with many years of related experience. Clear and direct communicator with customer service and sales expertise.
Resourceful Bar Manager known for high productivity and efficient task completion. Skilled in inventory management, customer service, and staff training. Excel in leadership, communication, and problem-solving to enhance team performance and customer satisfaction.
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender/Shift Leader
Bar Louie
Dearborn
03.2022 - 02.2025
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Created signature cocktail menu that increased sales by XX% within the first month of implementation
- Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
- Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
- Implemented upselling strategies resulting in an increase in average check size by XX%
- Participated in monthly team meetings to discuss new promotions or menu changes
- Organized special events such as themed nights or live music performances to attract new customers
Bar Manager
Upscale warehouse lounge
Romulus
02.2019 - 11.2024
- Implemented new drink menu
- Created drinks for said menu's
- Weekly inventory of bar needs
- Trained bartenders/servers
- Tip/ safe serve certified
- Implemented budget maintenance
- Managed pay roll/ inventory pay roll
Server / Lead Certified Trainer
Big Fish Seafood Bistro
Dearborn
03.2013 - 09.2019
- As a front server, I am the leader of my team responsible for greeting the guests, introducing cocktails, wine, and food descriptions, also setting the tone for the entire dining experience
- Seeking to gain repeat guests by providing exceptional, fast, and friendly service
- Familiarity with the Point of Sale (POS) and common restaurant machinery
- As a Certified Trainer, I taught training classes to all new front of house employees, passing on my liquor, food, and wine knowledge
- Also teaching company expectations and proper serving etiquette
- Issuing and grading quizzes and leading by example during shift follows
Server/Bartender
Kabuki Japanese Restaurant
Dearborn
01.2016 - 10.2018
Server/Bartender
Texas De Brazil
Detroit
03.2016 - 06.2018
Bartender/Server
Big Fish Seafood Bistro
Dearborn
09.2014 - 06.2018
- Performed opening and closing inventory and garnish prep on a large scale
- Accurately balanced cash register and skillfully anticipated and addressed guests service needs
- Consistently kept bar and work areas clean and sanitary in compliance with bar company standards as well as maintained a positive relationship with staff and management
- Adhered to strict guidelines and maintained awareness of the guest alcohol consumption to ensure a safe and pleasant experience at the beach bar
- As a banquet assistant, I assisted with the full start-up and break-down of on-site catering and decorating for special events
- Maintain high standards of safety and cleanliness
Certified Trainer/Server
Big Fish Seafood Bistro
Detroit
01.2011 - 05.2018
- Preps section and readies for service
- Guides each guest through the menu, offering suggestions that cater to the guests needs or that feature what we do best
- Pace each course and keep lines of communication open with the kitchen chef or expediter
- Perform table maintenance by clearing courses as necessary; replacing utensils; ensuring water glasses stay full; being present and aware in order to assist with any spills or special requests
- Deliver check and process payment in a timely manner, thank guests and ask that they return
- Participate in running side-work throughout the shift, running food or drinks, assisting in pre-bussing tables, sweeping floors, helping teammates
Server/Bartender
Andiamo
Dearborn
04.2015 - 08.2016
Education
Some College (No Degree) - Medical Assistant
Everest Institute
Dearborn, MISkills
- Manager, hiring staff, training them for success running payroll and assisting restaurant guests and staff
- Bartending
- Project Management
- Banquet Experience
- Computer Networking
- Conflict Management
- Serving Experience
- POS
- PROMOTIONAL
- Basic Math
- Shift Management
- RECEPTIONIST
- CUSTOMER SERVICE
- Project Implementation
- Catering
- Retail Sales
- Restaurant Experience
- Basic Math Skills
- Communication Skills
- Customer Service
- Conflict Resolution
- Team Oriented
- High Energy Level
- Promotional Ability
Certification
Bartender License
Awards
Jameson Whiskey Bartender of the Year, 2019, Contest winner Bartender of the year 5 drink mixology contest through Jameson whiskey.
Timeline
Bartender/Shift Leader
Bar Louie
03.2022 - 02.2025
Bar Manager
Upscale warehouse lounge
02.2019 - 11.2024
Server/Bartender
Texas De Brazil
03.2016 - 06.2018
Server/Bartender
Kabuki Japanese Restaurant
01.2016 - 10.2018
Server/Bartender
Andiamo
04.2015 - 08.2016
Bartender/Server
Big Fish Seafood Bistro
09.2014 - 06.2018
Server / Lead Certified Trainer
Big Fish Seafood Bistro
03.2013 - 09.2019
Certified Trainer/Server
Big Fish Seafood Bistro
01.2011 - 05.2018
Some College (No Degree) - Medical Assistant
Everest Institute