Michael Payne
Philadelphia,PA
Summary
Talented Professional bringing skills in order management, menu knowledge and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements, and a fanatic for customer experience.
Overview
11
11
years of professional experience
Work History
Account Executive
Insight
04.2022 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
Server and Training Lead
Fat Baby Inc
04.2016 - 01.2019
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Server and Support Staff
Phillips Seafood
05.2012 - 04.2016
- Increased sales significantly by upselling higher-end products to customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Top performer in regular in house sales competitions.
Education
No Degree - Psychology
University of Maryland - College Park
College Park, MDIntroductory Sommelier Certification - Food And Beverage
Court of Master Sommeliers
07.2018
Skills
- Menu Presentation
- Sales Techniques
- Wine Service
- Food and Beverage Pairings
Timeline
Account Executive
Insight
04.2022 - Current
Server and Training Lead
Fat Baby Inc
04.2016 - 01.2019
Server and Support Staff
Phillips Seafood
05.2012 - 04.2016
No Degree - Psychology
University of Maryland - College Park
Introductory Sommelier Certification - Food And Beverage
Court of Master Sommeliers
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