Keaten Spencer
Cuyahoga Falls,OH
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
8
8
years of professional experience
Work History
Logistics Account Executive
Total Quality Logistics Inc.
Akron, OH
10.2024 - Current
- Performed periodic audits of warehouse facilities in order to ensure safety protocols were followed.
- Coordinated with internal departments such as sales, marketing, finance, in order to ensure smooth flow of goods throughout the supply chain.
- Collaborated with suppliers to negotiate contracts, secure discounts and improve service levels.
Bartender
Burntwood Tavern
Fairlawn, OH
07.2023 - 10.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
Assistant Manager of Operations
Raw Talent Sports
Valley View, OH
10.2023 - 01.2024
- Assisted in developing operational plans and strategies to meet organizational objectives.
- Provided guidance to staff on operational matters, resolving issues as they arise.
- Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
- Ensured that quality control standards were met by monitoring performance against established goals.
Server/ Bartender
Hudson Country Club
Hudson, OH
08.2020 - 06.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Pizza Artist
Kraus' Pizza
Navarre, OH
01.2017 - 01.2021
- Assisted in taking orders from customers over the phone and at the counter.
- Prepared dough according to recipes, rolled it out, and added desired toppings.
- Checked stock levels of ingredients regularly to ensure availability for customer orders.
- Inspected finished products for quality assurance before serving to customers.
- Ensured all pizzas were cooked properly by monitoring oven temperatures and times.
Education
High School Diploma -
Fairless High School
Navarre, OH08-2019
Some College (No Degree) - Sports Management
University of Akron
Akron, OHSkills
- Customer Service
- Menu Memorization
- Food Running
- Safe service compliance
- Beverage Preparation
- Operations Management
- Budget assistance
- Project management abilities
- Hostess support
- Guest Engagement
- Team member support
- Positive and professional
- Calm Demeanor
- POS operation
- Menu presentation
- Professional Appearance
- Exceptional customer service
References
- Stephanie Fair - 2155 Middleton Rd Hudson, Ohio 44236 (614) 456-9879
- Ashley Willis- 3750 W Market St Fairlawn, Ohio 44333 (330) 447-2098
- Chad Butcher- 1885 Navarre RD SW Navarre, Ohio 44226 (330) 428-0662
Timeline
Logistics Account Executive
Total Quality Logistics Inc.
10.2024 - Current
Assistant Manager of Operations
Raw Talent Sports
10.2023 - 01.2024
Bartender
Burntwood Tavern
07.2023 - 10.2024
Server/ Bartender
Hudson Country Club
08.2020 - 06.2023
Pizza Artist
Kraus' Pizza
01.2017 - 01.2021
High School Diploma -
Fairless High School
Some College (No Degree) - Sports Management
University of Akron