Jessica Denton
Daytona Beach,FL
Summary
College student with a background of customer service. I have obtained an associates in Business administration. My goals are to fucus on changing career paths form business to obtain a B.A in Science to become a Advanced Practice Registered Nurse in the future. I am exciting and motivated candidate eager to apply time management and organizational among other skills in various environments. Seeking opportunities to expand my skills while facilitating company growth. I am Hardworking and reliable within a work space with strong ability in critical thinking and problem solving. Highly organized, proactive and punctual with team-oriented mentality. I am motivated, goal orientated while always remaining coachable. I am always eager for new opportunities that not only develop my character in a work space but also personally
Overview
5
5
years of professional experience
1
1
Certification
Work History
Logistics Account Executive
Total Quality Logistics Inc.
Daytona Beach, FL
03.2022 - Current
- Proficiency in logistics management software
- Developed great phone skills
- Analyzing market skills
- Combine sales and logistical expertise to sell transportation and shipment solutions.
- Negotiating with a large base of carriers.
- Run a book of business.
- Arranging operations transportation of various commodities.
- Maximized profitability by securing transportation at a specific cost.
- Answered customers' questions and addressed problems and complaints.
- Negotiated and closed deals with customers.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
- Developed relationships with customers and presented promotions that increased sales and profit.
Call Center Representative
Proctor Loan Protector
Daytona Beach, FL
09.2023 - 01.2024
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
Gas Station Cashier
7 Eleven Gas Station
Daytona Beach, FL
01.2022 - 03.2022
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Processed cash and credit payments for gasoline, food and other merchandise.
- Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
- Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
- Managed in-store food and general merchandise inventory, stocked goods and documented low stock levels.
- Enforced store security procedures and prevented merchandise loss via keen attention to detail and video monitors.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
Technician
Walmart
Daytona Beach, FL
06.2019 - 12.2021
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Used bolts, rivets and screws to fasten parts.
- Managed workflow and productivity of lower-level technicians to keep projects on task.
- Delivered on-the-job training and development initiatives to new hires and contractors.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Trained customers on proper operation, maintenance and safety of newly installed equipment.
- Utilized hand tools and epoxy to safely splice cables.
- Disassembled and repaired damaged sections and fabricated replacements.
- Operated various diagnostic tools to determine repair plans.
- Trained for various positions throughout the store.
- Developed skills such as customer service, communication, teamwork, leadership, networking, problem solving, and strategic thinking.
Education
Associate of Arts - Associate of Arts in General Studies
Keiser University
Daytona Beach, FL06-2025
Associate of Applied Science - Business Administration And Management
Northwest Kansas Technical College
Goodland, KS05.2021
High School Diploma -
Mainland High School
Daytona Beach, FL05.2019
Some College (No Degree) - Liberal Arts And General Studies
Daytona State College
Daytona Beach, FLSkills
- Business to business and Business to customer Sales
- communication
- Networking
- Maintenance
- Customer Service
- Time Management
- Microsoft Office
- Data Management
- Service Management and Pricing
- Sales Closing
- Product and Service Knowledge
- Customer Needs Assessment
- Lead Generation
- Inside and Outside Sales
- Critical / Strategic Thinking
- Training & Development
- Organizational Skills
- Problem Resolution skill
- Team Management
- Great Work Ethic
- Active Listening
- Computer Skills
- Relationship Building
- Reliable & Trustworthy
- PPE Use
- Maintenance & Repair
- Planning & Organizing
- Friendly, Positive Attitude
- Great interpersonal, negotiation, and communication skills
Certification
- Certified Medication Aide (CMA)
- Certified Nursing Assistant CNA449038
Timeline
Call Center Representative
Proctor Loan Protector
09.2023 - 01.2024
Logistics Account Executive
Total Quality Logistics Inc.
03.2022 - Current
Gas Station Cashier
7 Eleven Gas Station
01.2022 - 03.2022
Technician
Walmart
06.2019 - 12.2021
Associate of Arts - Associate of Arts in General Studies
Keiser University
Associate of Applied Science - Business Administration And Management
Northwest Kansas Technical College
High School Diploma -
Mainland High School
Some College (No Degree) - Liberal Arts And General Studies
Daytona State College