Michael Payne
Wheelersburg,OH
Summary
Strategic Delivery Supervisor with flair for adopting modern project execution methodologies in compliance with pre-defined standards. Excellent communicator with superb leadership, coordination and analytical skills. Expertise in Delivery and Warehouse.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Delivery Supervisor
Coca Cola Bottling Company Consolidated
05.2011 - 02.2024
- Optimized vehicle maintenance schedules to ensure minimal downtime and increased reliability.
- Maintained compliance with all local state federal transportation regulations safeguarding company reputation conducting periodic audits training sessions.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Originated and implemented operational processes and procedures, amplifying productivity.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
- Mentored new delivery team members, providing guidance on best practices and company policies.
- Fielded customer questions and complaints and rectified issues.
- Analyzed delivery data to identify trends and areas for improvement, implementing changes accordingly.
- Implemented safety protocols for drivers, resulting in a decrease in accidents and injuries.
Warehouse Worker
Coca Cola Refreshments
10.2008 - 05.2011
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
Delivery Driver
Coca Cola Refreshments
08.2007 - 09.2008
- Operated vehicle safely in highly congested areas with no traffic violations.
- Operated light trucks to deliver loads as far as 100 miles from home location.
- Managed customer inquiries and complaints in polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Education
High School Diploma -
Ironton High School
Ironton, OH06.1990
Skills
- Equipment Inspections
- Budgeting and finance
- Safety protocols and procedures
- Reporting Tools
- Records Management
- Strong Work Ethic
- Customer interaction
- Team Supervision
- Vehicle inspections
- Delivery Management
- Staff Training and Development
- Decision-making capabilities
- Microsoft Office use
Certification
- Certified Smith Systems Driver Trainer, Coca-Cola - 2/19 to 2/24
- Supply Chain Optimization/Operational Excellence Training - June 12, 2015
Timeline
Delivery Supervisor
Coca Cola Bottling Company Consolidated
05.2011 - 02.2024
Warehouse Worker
Coca Cola Refreshments
10.2008 - 05.2011
Delivery Driver
Coca Cola Refreshments
08.2007 - 09.2008
High School Diploma -
Ironton High School
- Certified Smith Systems Driver Trainer, Coca-Cola - 2/19 to 2/24
- Supply Chain Optimization/Operational Excellence Training - June 12, 2015
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