Michael Pedroso
Wesley Chapel,FL
Summary
My objective is to find a career that will allow me to expand my horizons and make the most of my time inside of a work environment. I would like to find a job that will allow me to bond with others and create an environment where I can be a functioning member of a team. I love to feel as if my hard work has paid off and reap the rewards of a successful work day. I want a job where I will move up in the field and be recognized for my achievements.
Overview
11
11
years of professional experience
Work History
Manager
Dani’s Street Food
2021.05 - 2026.03
- Led daily operations, ensuring high-quality food preparation and customer service.
- Managed inventory control, reducing waste through effective stock management practices.
- Developed training programs for staff, enhancing team performance and service delivery.
- Implemented new menu items based on customer feedback, driving increased sales and satisfaction.
Insurance Agent
Geico
2020.07 - 2021.05
- Provided expert advice on insurance policies to clients, ensuring tailored coverage solutions.
- Streamlined claims processing procedures, enhancing efficiency and client satisfaction.
- Educated clients on policy options and benefits, fostering informed decision-making.
- Mentored junior agents in sales techniques and customer service best practices.
Sales Floor Agent
Best Buy
2019.09 - 2020.01
- Provided expert advice on insurance policies to clients, ensuring tailored coverage solutions.
- Streamlined claims processing procedures, enhancing efficiency and client satisfaction.
- Educated clients on policy options and benefits, fostering informed decision-making.
- Mentored junior agents in sales techniques and customer service best practices.
Shift Manager
Aramark (Burger King)
2017.01 - 2019.09
- Provided expert advice on insurance policies to clients, ensuring tailored coverage solutions.
- Streamlined claims processing procedures, enhancing efficiency and client satisfaction.
- Educated clients on policy options and benefits, fostering informed decision-making.
- Mentored junior agents in sales techniques and customer service best practices.
Crew Member
Aramark (Burger King)
2015.08 - 2017.01
- Provided expert advice on insurance policies to clients, ensuring tailored coverage solutions.
- Streamlined claims processing procedures, enhancing efficiency and client satisfaction.
- Educated clients on policy options and benefits, fostering informed decision-making.
- Mentored junior agents in sales techniques and customer service best practices.
Education
HIGH SCHOOL DIPLOMA - undefined
PENN FOSTER
05.2018
Skills
- Exhibited effective communication and empathy to support team dynamics and customer interactions
- Applied critical thinking to develop innovative solutions for diverse problems
- Executed responsibilities efficiently, demonstrating resilience and adaptability in challenging situations
- Promoted a constructive attitude to improve workplace dynamics and employee satisfaction
- Applied proficient computer skills to streamline processes and improve data management
Timeline
Manager
Dani’s Street Food
2021.05 - 2026.03
Insurance Agent
Geico
2020.07 - 2021.05
Sales Floor Agent
Best Buy
2019.09 - 2020.01
Shift Manager
Aramark (Burger King)
2017.01 - 2019.09
Crew Member
Aramark (Burger King)
2015.08 - 2017.01
HIGH SCHOOL DIPLOMA - undefined
PENN FOSTER