Michael Pell
Lubbock,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
IT Specialist
Department of Homeland Security
03.2002 - 04.2017
- Experienced lead project manager, collaborating across multiple customer levels and departments to provide quality solutions.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and created IT solutions using scripting languages and Oracle SQL
- Researched and identified solutions to technical problems.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Owner
Infinite Performance
10.2016 - 10.2018
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Appliance Sales Specialist
The Home Depot Inc
11.2023 - Current
- Relayed information regarding current store promotions, sales and special events to customers.
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Maintained product knowledge to assist and educate customers on options available.
Education
Master of Science - Animal Science
Texas A&M University
College Station, TXBachelor of Science - Animal Science
Texas A&M University
College Station, TXMaster of Arts - Apologetics
Liberty University
Lynchburg, VA05-2025
Skills
- Technical issue analysis
- System design and deployment
- IT diagnostics
- Business marketing
- Marketing tactics
- Sales strategy development
- Interpersonal and written communication
- Sales expertise
Timeline
Appliance Sales Specialist
The Home Depot Inc
11.2023 - Current
Owner
Infinite Performance
10.2016 - 10.2018
IT Specialist
Department of Homeland Security
03.2002 - 04.2017
Master of Science - Animal Science
Texas A&M University
Bachelor of Science - Animal Science
Texas A&M University
Master of Arts - Apologetics
Liberty University
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