Michael Pender
Fredericksburg,VA
Summary
Proven track record of enhancing customer satisfaction and streamlining donation processes during tenure at Goodwill. Demonstrates exceptional reliability and motivational skills, adept at merchandise display and community outreach. Achieved significant improvements in operational efficiency and customer service quality, leveraging expertise in loss prevention and cleanliness.
Overview
10
10
years of professional experience
Work History
Donation Attendant
Goodwill
01.2022 - Current
- Sorted and performed quality control measures of donated items.
- Maintained organized and clean worksite.
- Prepared shipments of items for transport to alternate locations.
- Assisted in loading and unloading of transport trucks.
- Sorted and categorized donated items to facilitate efficient processing and distribution to appropriate departments.
- Collaborated with team members to manage high-volume donation periods, maintaining order and efficiency.
CSR
Dominos Pizza Inc.
05.2021 - 02.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Preparing food.
- Responded to customer requests for products, services, and company information.
Dining Room Attendant
Chick-fil-A
03.2017 - 04.2021
- Provided attentive service and proactively assessed guest needs.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored dining room inventory and replenished as necessary.
- Assisted customers with carry-out service.
- Set up advertising signs and displays on shelves, counters and tables.
Warehouse Associate
Cellofoam North America
05.2016 - 02.2017
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Frozen, Dairy, and Meat Associate
Walmart
06.2014 - 04.2016
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Monitored refrigeration, freezer, and cooling areas for proper functioning and reported issues to supervisor.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Education
High School Diploma -
Germanna Community College
Fredericksburg, VASkills
- Reliability and punctuality
- Motivational Skills
- Donation processing
- Cleanliness and hygiene
- Merchandise Display
- Cash handling proficiency
- Loss prevention strategies
- Referral Coordination
- Program Planning
- Community Outreach
Timeline
Donation Attendant
Goodwill
01.2022 - Current
CSR
Dominos Pizza Inc.
05.2021 - 02.2022
Dining Room Attendant
Chick-fil-A
03.2017 - 04.2021
Warehouse Associate
Cellofoam North America
05.2016 - 02.2017
Frozen, Dairy, and Meat Associate
Walmart
06.2014 - 04.2016
High School Diploma -
Germanna Community College