Michael Penney
Des Moines
Summary
Dynamic manager with proven expertise in enhancing customer experiences and driving operational efficiency. Skilled in effective communication, problem-solving, and team leadership, contributing to increased store visibility and customer satisfaction. Results-driven professional with a strong background in customer service and operations management. Known for resolving inquiries efficiently and maintaining high satisfaction levels. Committed to leveraging analytical skills to enhance service offerings and drive business growth. Detail-oriented manager with a focus on operational excellence and customer satisfaction. Experienced in analyzing feedback to implement effective solutions while maintaining compliance with safety standards in maintenance and retail environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
Manager
HobbyTownUSA
Ankeny
05.2024 - 08.2025
- Managed daily operations of retail store to ensure smooth customer experience.
- Implemented promotional strategies to enhance store visibility and attract customers.
- Resolved customer inquiries and complaints efficiently to maintain satisfaction levels.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
Maintenance Supervisor
Loves Travel Stop
Clive
06.2023 - 06.2024
- Supervised daily maintenance activities across facility operations.
- Coordinated equipment repairs and scheduled preventive maintenance tasks.
- Managed inventory of maintenance supplies and tools effectively.
- Inspected facilities to identify repair needs and safety hazards.
- Documented maintenance activities and prepared reports for management review.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Scheduled repair and maintenance of machines, tools and equipment to support continuous production operations.
- Inspected facilities to determine problems and schedule necessary maintenance.
- Worked closely with vendors and suppliers to purchase spare parts at competitive prices.
- Supervised technicians on repair and installation of machines or systems according to manufacturer's specifications.
- Scheduled and coordinated preventative maintenance activities to ensure equipment reliability.
- Coordinated emergency repairs as needed in order to minimize disruption in production schedules.
- Maintained records of repairs and parts inventory usage to optimize future planning efforts.
Construction Helper
Dahm Mechanical
St. Petersburg
01.2021 - 02.2023
- Installed HVAC systems in residential and commercial buildings.
- Conducted routine maintenance on heating and cooling equipment.
- Diagnosed HVAC system issues using specialized tools and techniques.
- Repaired malfunctioning components to ensure optimal performance.
- Collaborated with clients to assess their HVAC needs and preferences.
- Followed safety protocols during all service calls and installations.
- Maintained accurate service records for future reference and compliance.
- Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
- Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
- Cleaned evaporator coils, condensate drains and blower wheels to maintain optimal efficiency of the unit.
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
- Documented all repair work performed on HVAC units according to company standards.
- Checked pressure readings on gauges connected to the system in order to diagnose any malfunctions.
- Troubleshot complex control circuits involving relays, transformers and switches.
- Maintained and serviced HVAC systems and refrigeration equipment.
- Replaced worn out filters at regular intervals to improve air quality inside the premises.
- Inspected electrical wiring of existing HVAC systems to identify potential problems and safety hazards.
- Calibrated thermostats, tested capacitors and checked refrigerant levels for proper functioning of the system.
- Recovered refrigerant from old HVAC units prior to disposal according to local environmental regulations.
- Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
Clerk
Love Toys
Pinellas Park
02.2016 - 03.2021
- Assisted customers in product selection and answered inquiries.
- Processed transactions quickly and accurately at the point of sale.
- Maintained merchandise displays to enhance store presentation.
- Educated customers on promotions and loyalty programs effectively.
- Monitored inventory levels and reported restock needs regularly.
- Resolved customer complaints professionally and promptly.
- Trained new sales associates on store policies and procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
GED -
Dixie Hollins
Pinellas Park, FL01-2003
Skills
- Customer service
- Employee training
- Inventory management
- Sales strategy
- Equipment maintenance
- Team leadership
- Visual merchandising
- Conflict resolution
- Vendor negotiation
- Communication skills
- Product management
- Shift scheduling
- Cross-functional teamwork
- Operations management
- Decision-making
- Staff training and development
- Employee onboarding
Affiliations
- Avid R/C pilot
- Father of 4
- gear head
Accomplishments
- currently hold a FAA 107 part B pilots license
References
References available upon request.
Timeline
Manager
HobbyTownUSA
05.2024 - 08.2025
Maintenance Supervisor
Loves Travel Stop
06.2023 - 06.2024
Construction Helper
Dahm Mechanical
01.2021 - 02.2023
Clerk
Love Toys
02.2016 - 03.2021
GED -
Dixie Hollins