Michael Penyak
Janesville,WI
Summary
Dynamic Service Technician with extensive field service experience at Cummins Allison CPI, excelling in system installation and troubleshooting. Proven track record in enhancing customer satisfaction through effective problem resolution and preventive maintenance. Adept at technical documentation and active listening, ensuring high service ticket accuracy and optimal equipment performance. Hardworking professional skilled at diagnostics and repairs. Proactive and communicative with strong background in cultivating client satisfaction and loyalty. Well-versed in composing service reports to detail completed work.
Overview
26
26
years of professional experience
Work History
Service Technician
Cummins Allison CPI
CHICAGO, IL
08.2024 - 04.2025
- Conducted service appointments to diagnose and fix problems.
- Installed new systems according to manufacturer specifications.
- Installed new components or replaced defective parts to restore functionality.
- Diagnosed problems and determined solutions for various customer issues.
- Resolved software-related issues by troubleshooting programs and applications.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Conducted preventive maintenance on a variety of machines and systems.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Troubleshot electrical circuits using schematics and diagrams.
Retail Store Sales Manager
Earth Sense Energy Systems
Junction City, WI
10.2018 - 06.2022
- Handled customer complaints and issues, ensuring satisfaction and maintaining the store's reputation.
- Managed online ordering process including order fulfillment, shipping tracking information, returns processing.
- Maintained inventory levels, ensuring stock availability while minimizing excess.
- Coordinated with corporate offices regarding new product lines or changes in existing ones.
- Developed and implemented strategies to increase customer satisfaction, loyalty and retention.
- Prepared detailed reports on sales performance, inventory, and customer feedback for upper management.
- Analyzed sales data to identify trends and opportunities for growth in store performance.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
GySgt
US Marine Corps Recruiting
Columbus, OH
02.1999 - 02.2015
- Researched market and competitor trends to implement optimal hiring strategies.
- Participated in career fairs or other recruiting events.
- Tracked recruiting metrics and reported on employee performance.
- Worked with department managers to assess employee productivity and hiring needs.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Developed and implemented recruiting strategies to source, screen, and select qualified candidates.
Education
Some College (No Degree) - Business Administration
UW Whitewater
Whitewater, WISkills
- System installation
- Troubleshooting techniques
- Preventive maintenance
- Customer service
- Technical documentation
- Software troubleshooting
- Software configuration
- Field service experience
- Active listening
- Service ticket accuracy
- Equipment calibration
- Equipment maintenance
Timeline
Service Technician
Cummins Allison CPI
08.2024 - 04.2025
Retail Store Sales Manager
Earth Sense Energy Systems
10.2018 - 06.2022
GySgt
US Marine Corps Recruiting
02.1999 - 02.2015
Some College (No Degree) - Business Administration
UW Whitewater
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