Michael Perry
Newark,DE
Summary
Dependable Computer Maintenance and Technician offering over four years of Computer maintenance and repair and IT experience. In-depth knowledge of repair tool operations, safety protocols and general technology maintenance. Superior expertise in effectively collaborating with customers to ensure all needs are being met in a professional and friendly manner. Values a hands on approach and working with people from all walks of life.
Overview
12
12
years of professional experience
Work History
Lead Repair Technician
Eluktronics
Newark, DE
09.2019 - Current
- Servicing internet sales companies such as Amazon, Newegg, and Eluktronics
- Repairs and replacements on customer’s laptops that include soldering and software troubleshooting
- Identified root causes of problems with faulty equipment or products and developed solutions to address them.
- Assessed customer needs, communicated pricing options, and recommended the best solution for each situation.
- Monitored inventory levels of spare parts and tools needed for repairs, ordering new items as necessary.
- Performed preventative maintenance on repair equipment and machinery to ensure proper functioning.
- Developed repair procedures and processes based on customer feedback and industry standards.
- Analyzed test results of repaired components to determine whether they meet performance criteria.
- Coordinated with suppliers regarding delivery timelines for replacement parts needed for repairs.
Part-time bouncer
Klondike Kate’s
Main Street, DE
03.2018 - 06.2022
- Enforced safety regulations for patrons by monitoring behavior, alcohol consumption, and dress code compliance.
- Assisted in resolving disputes between guests and staff in a professional manner.
- Inspected IDs of all guests entering the club to verify age requirements.
- Maintained security at club entrances and exits, ensuring that only authorized personnel entered the premises.
Production Worker, Landscaper
Woodside Farm Creamery
Hockessin, DE
05.2012 - 09.2019
- Performed minor repairs on machinery as needed.
- Troubleshot technical issues that arose during assembly process of operating equipment.
- Reported any issues to supervisor immediately for collaborative resolution.
- Conducted routine maintenance checks on all machinery used in the production line.
- Cleaned up work area at end of shift to maintain safe working environment.
Education
Associate’s Degree in Criminal Justice -
Delaware Technical And Community College
08.2020
Skills
- Troubleshooting And Repairs
- Maintenance And Repair
- Testing And Repair
- Computer System Repair
- Diagnostics And Troubleshooting
- Equipment Troubleshooting
- Problem-Solving Capabilities
- Customer-Centric
- Preventive Maintenance Oversight
- Corrective Measures Planning
References
References available upon request.
Timeline
Lead Repair Technician
Eluktronics
09.2019 - Current
Part-time bouncer
Klondike Kate’s
03.2018 - 06.2022
Production Worker, Landscaper
Woodside Farm Creamery
05.2012 - 09.2019
Associate’s Degree in Criminal Justice -
Delaware Technical And Community College