Michael Peters
Wyandotte,MI
Summary
Senior project leader with 5+ years of experience managing timelines, priorities, and dependencies in Jira. Skilled in process improvement, client communications, and data analysis, with a track record of reducing duplicate work, improving collaboration, and supporting cost savings.
Overview
20
20
years of professional experience
Work History
Senior Project Lead
Merkle Inc.
Southfield, Michigan
04.2024 - Current
- Directed agile workflows through Jira and Kanban reviews, enhancing team collaboration and project visibility.
- Performed risk assessments to identify project issues and develop mitigation plans and cost savings
- Implemented systems and updated existing processes to reduce duplicative tasks and save multiple hours on most projects.
- Process implementations resulted in an average 4% fewer hours needed, increasing profit margins.
- Introduced new guidelines for client communication, ensuring alignment with client expectations.
Project Lead
Merkle Inc.
Southfield, Michigan
01.2019 - 04.2024
- Managed project timelines, priorities, and dependencies in Jira
- Facilitated communication among cross-functional teams to ensure timely achievement of project deliverables.
- Coordinated fulfillment and vendor logistics across multiple projects to streamline operations and meet budget targets
- Analyzed customer requirements to develop tailored solutions that effectively addressed project needs
- Overhauled our consumer communications templates, reducing additional interface developer needs by an average of 2 hours per promotion.
Store Sales Manager
AT&T Corporation
Southfield, Michigan
03.2007 - 12.2018
- Averaged store revenues of $324,000 / yr, placing in top 5% of Midwest YOY.
- Established KPI-oriented sales environment, driving team productivity.
- Managed store operations, opening tasks, and daily sales floor readiness.
- Scheduled staff coverage to optimize service during peak traffic periods.
- Monitored inventory and merchandise displays, ensuring optimal stock levels and presentation.
- Resolved customer concerns involving billing, activations, and account changes.
- Trained team on POS systems, sales processes, and AT&T policies.
- Provided coaching to staff on delivering exceptional white glove service standards..
- Analyzed business trends to determine shortfalls and develop performance improvement plans.
Education
Bachelor of Arts - General Studies
Baker College
Flint, MI06-2015
Some College (No Degree) - Technical and Scientific Communication
Wayne State University
Detroit, MISome College (No Degree) - History
University of Michigan, Dearborn
Dearborn, MISkills
- Jira administration
- Agile workflow management
- Kanban board oversight
- Process improvements
- Cross-functional coordination
- Client communications
- Security and asset protection
- Data analysis
- Fulfillment and delivery logistics
Timeline
Senior Project Lead
Merkle Inc.
04.2024 - Current
Project Lead
Merkle Inc.
01.2019 - 04.2024
Store Sales Manager
AT&T Corporation
03.2007 - 12.2018
Bachelor of Arts - General Studies
Baker College
Some College (No Degree) - Technical and Scientific Communication
Wayne State University
Some College (No Degree) - History
University of Michigan, Dearborn