Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

SVETLANA MUMBA

Columbus (Open To Relocation)

Summary

Technical Program Manager with over 10 years of experience in leading cross-functional technology and business transformation projects. Expertise in converting business requirements into scalable, data-driven solutions through effective stakeholder engagement. Proven track record in enhancing operational efficiency, reducing risk, and accelerating project delivery across business, technology, and finance teams. Proficient in managing enterprise initiatives, optimizing reporting systems, and aligning program results with executive KPIs.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Project Manager Agility Lead

JP Morgan Chase
Columbus
04.2022 - Current
  • Directed execution across 12+ teams for Fast Funding F2 Initiative, delivering 35+ components and quadrupling analyst productivity.
  • Improved Jira hygiene compliance by 35% using Tableau and CCBTIME data to enhance reporting accuracy.
  • Integrated AI automation to decrease document verification effort by 60% via secure third-party platform deployment.
  • Delivered digital loan auto-booking automation, cutting manual workload by 30% and expediting closure timelines.
  • Led planning, data migration, and stakeholder coordination for strategic vendor exits and platform consolidations.
  • Managed prioritization and resolution of cybersecurity risks across 30+ applications, enhancing GRC and TRP reporting compliance.
  • Executed Jira to Jira Align migration, increasing cross-team visibility by 40% and reducing reporting errors by 30%.
  • Facilitated Planning, and Reviews executive leadership on scope and progress on deliverables for review by executive leadership team.

Scrum Master

Ohio Auditor of State
Columbus
01.2019 - 04.2022
  • Facilitated sprint planning, reviews, and retrospectives for multiple agile teams, boosting velocity by 20%.
  • Championed backlog hygiene and story refinement practices to improve Definition of Ready/Done compliance.
  • Introduced quarterly planning sessions and team metrics dashboards, enhancing transparency and delivery predictability.
  • Collaborated with QA and product teams on test automation, minimizing rework by 25%.

Team Lead

Connexions Loyalty Inc.
Westerville
07.2013 - 11.2018
  • Achieved 95% customer satisfaction by leading a team of over 30 servicing Fortune 500 clients.
  • Developed strategies with senior management to boost call center operations, increasing productivity by 20%.
  • Enhanced first-call resolution rates by 30% through performance coaching and process improvements.
  • Implemented training programs that improved retention and engagement among team members.
  • Reduced employee turnover by 20% while increasing first-call resolution success by 20%.

Project & Product Manager

Swift Financial Partners
Columbus
01.2010 - 07.2013
  • Directed design and development of end-to-end tax preparation platform, ensuring timely market delivery.
  • Conducted market research that prioritized features and boosted adoption by 40%.
  • Coordinated with engineering, QA, and support teams to enhance delivery efficiency.
  • Led branding efforts and crafted launch content to drive client acquisition.
  • Implemented project governance to guarantee on-time, compliant product releases.
  • Managed cross-functional collaboration among departments including engineering, marketing, and sales.
  • Analyzed customer feedback and usage metrics to inform strategic product decisions.

Education

MBA - Business Administration (Hons)

Franklin University
Columbus, OH

B.Sc. (Hons) - Accounting and Business

Bluffton University
Bluffton, OH

Skills

  • Agile and SAFe delivery
  • Technical project management
  • Business and technology integration
  • Portfolio and risk governance
  • Jira administration
  • Risk assessment
  • Stakeholder engagement
  • Project oversight
  • Agile methodologies
  • Cross-functional leadership
  • KPI reporting and dashboards
  • Enterprise system migrations
  • Digital process automation
  • AI and ML enablement

Certification

  • PMP, In Progress
  • Certified Scrum Master
  • SAFE Agilist
  • AWS Cloud Practitioner
  • Product Management for Engineers
  • Professional Scrum Master

Timeline

Project Manager Agility Lead

JP Morgan Chase
04.2022 - Current

Scrum Master

Ohio Auditor of State
01.2019 - 04.2022

Team Lead

Connexions Loyalty Inc.
07.2013 - 11.2018

Project & Product Manager

Swift Financial Partners
01.2010 - 07.2013

MBA - Business Administration (Hons)

Franklin University

B.Sc. (Hons) - Accounting and Business

Bluffton University

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