Michael Peterson
Woodbridge,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Data Center Operations Technician
AWS
Manassas, VA
12.2018 - Current
- Identified and reported problem devices and replaced defective parts.
- Dressed and labeled cables for easy identification and traceability.
- Supported senior teammates performing crisis management during critical situations or major service outages.
- Recorded received products into database using asset tags information, product manufacturer, model and serial number.
- Entered device locations and cable connections into database.
- Installed and managed structured cabling infrastructure.
- Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
- Accepted tasks and documented status using ticketing system, time reports and email.
Computer Repair Technician
Micro Center
Fairfax, VA
06.2016 - 11.2018
- Disassembled computers to perform diagnostics and check for repair needs.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Refurbished used computers and technological equipment, saving companies money.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Wrote reports on computer statuses and maintenance jobs.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
Security Emergency Medical Technician
Greenspring Retirement Community
Springfield, VA
01.2011 - 06.2016
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Communicated with lucid patients to gather incident and medical history information.
- Recorded situational triages, medication administration and patient statuses to collect data on EMT effectiveness and emergency preparedness.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
Education
High School Diploma -
Warren County High School
Front Royal, VA 09.2000 - 07.2002
Skills
Root Cause Analysis
Computer Skills
Patient Management
Triaging
Conflict Resolution
Critical Thinking
Decision Making
Timeline
Data Center Operations Technician
AWS
12.2018 - Current
Computer Repair Technician
Micro Center
06.2016 - 11.2018
Security Emergency Medical Technician
Greenspring Retirement Community
01.2011 - 06.2016
High School Diploma -
Warren County High School
09.2000 - 07.2002