Michael Peterson
Riverside,CcaA
Summary
Resourceful Liaison recognized for high productivity and efficient task completion. Skilled in negotiation, conflict resolution, and stakeholder engagement, ensuring smooth communication channels across diverse groups. Excel in time management, adaptability, and problem-solving, fostering positive outcomes in complex environments. Committed to leveraging interpersonal skills to build consensus and facilitate cooperative solutions.
Overview
20
20
years of professional experience
Work History
Social Medial Liaison/General Manager
Extended Stay America
01.2023 - Current
- Collaborated with senior management to identify areas of improvement within existing systems or strategies.
- Responded promptly to queries from customers or other stakeholders regarding services provided.
- Worked with all hotels in district (10-6) to raise/maintain social medial scored.
General Manager
Extended Stay America
Monrovia, CA
02.2021 - 01.2023
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Team Lead/AGM
Extended Stay America
Burbank, CA
06.2020 - 02.2021
- Delegated tasks appropriately according to individual skill sets.
- Maintained accurate records of employee attendance and task completion times.
- Developed strategies to increase team productivity and improve customer service levels.
- Monitored team performance against targets, taking corrective action where necessary.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
Owner
M & R Transportation, LLC
Palmdale, CA
06.2004 - 01.2020
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Implemented quality assurance processes to ensure product excellence.
- Analyzed industry trends to develop competitive strategies.
- Developed policies and procedures for the organization.
- Monitored performance of personnel against goals set forth by the company.
Education
High School Diploma -
John Muir High School
Pasadena, CA06-1986
Skills
- Technical knowledge
- Evaluation capabilities
- Activity Planning
- Interpersonal abilities
- Conflict Mediation
- Reporting
Timeline
Social Medial Liaison/General Manager
Extended Stay America
01.2023 - Current
General Manager
Extended Stay America
02.2021 - 01.2023
Team Lead/AGM
Extended Stay America
06.2020 - 02.2021
Owner
M & R Transportation, LLC
06.2004 - 01.2020
High School Diploma -
John Muir High School