Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Peterson

Riverside,CA

Summary

Resourceful Liaison recognized for high productivity and efficient task completion. Skilled in negotiation, conflict resolution, and stakeholder engagement, ensuring smooth communication channels across diverse groups. Excel in time management, adaptability, and problem-solving, fostering positive outcomes in complex environments. Committed to leveraging interpersonal skills to build consensus and facilitate cooperative solutions. Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Innovative and goal-oriented Management professional committed to [Area of expertise]. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through [Action]. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning. Proficient [Job Title] delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in [Skill]. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment. Adept individual with more than [Number] years working as Manager for $[Number] revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Proactive and meticulous [Job Title] with over [Number] years of experience in [Type] industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

25
25
years of professional experience

Work History

Dual General Manager/Social Medial Liaison

Extended Stay America
Ontario, Monrovia
01.2023 - Current
  • Collaborated with senior management to identify areas of improvement within existing systems or strategies.
  • Responded promptly to queries from customers or other stakeholders regarding services provided.
  • Worked with all hotels in district (10-6) to raise/maintain social medial scored.
  • Implemented innovative guest retention programs that resulted in increased repeat business and referrals.
  • Implemented cost-saving measures, reducing overhead expenses while maintaining quality standards.
  • Improved communication between departments by establishing regular meetings to address concerns and share best practices.
  • Led employee engagement initiatives that improved morale, reduced turnover rates, and enhanced overall job satisfaction among staff members.

General Manager

Extended Stay America
Monrovia, CA
02.2021 - 01.2023
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.

General Manager

Extended Stay America
Burbank, CA
06.2020 - 02.2021
  • Delegated tasks appropriately according to individual skill sets.
  • Maintained accurate records of employee attendance and task completion times.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Implemented operational strategies and effectively built customer and employee loyalty.

General Manager

Extended Stay America
Huntington Beach, CA
02.2019 - 01.2020
  • Oversaw budgeting and financial management.
  • Identified new opportunities for growth, expansion, and diversification.
  • Implemented quality assurance processes to ensure product excellence.
  • Analyzed industry trends to develop competitive strategies.
  • Developed policies and procedures for the organization.
  • Monitored performance of personnel against goals set forth by the company.
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Established standard operating procedures that enhanced employee performance.
  • Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
  • Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
  • Implemented technology upgrades which resulted in increased workflow efficiency.
  • Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
  • Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
  • Trained, coached and mentored staff to support smooth adoption of new [Type] program.
  • Reduced lead times through careful planning.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Owner

M & R Trucking, LLC
Palmdale, CA
06.2004 - 02.2019
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Property Management Specialist

Eldridge Propery Managment
Pasadena, CA
03.1999 - 06.2004
  • Ensured freshness of products through proper storage and rotation practices.
  • Participated in local community events to promote brand awareness and engage potential customers.
  • Improved bagel quality by implementing precise measurements and consistent techniques.
  • Actively participated in staff meetings, contributing ideas for improving overall team performance and workplace culture.
  • Maintained a clean and safe work environment, adhering to health regulations and guidelines.
  • Conducted routine maintenance checks on equipment to minimize downtime due to malfunctions or repairs.
  • Reduced waste by closely monitoring inventory levels and adjusting orders as needed.
  • Developed strong knowledge of ingredient sourcing, allowing for informed recommendations when assisting customers with dietary restrictions or preferences.
  • Increased tenant satisfaction by promptly addressing maintenance issues and implementing property improvements.
  • Optimized property occupancy rates by conducting thorough market research and adjusting advertising strategies accordingly.

Education

High School Diploma -

John Muir High School
Pasadena, CA
06-1986

Skills

  • Technical knowledge
  • Evaluation capabilities
  • Activity Planning
  • Interpersonal abilities
  • Conflict Mediation
  • Reporting
  • Staff Training and Development
  • Operations Management
  • Performance Analysis
  • Human Resources Management
  • Marketing Management
  • Problem Resolution
  • Verbal and written communication
  • Team Leadership
  • Leadership and team building
  • Efficient multi-tasker
  • Effective leader
  • Relationship Building
  • Customer Relations
  • Staff training/development
  • Client Relations
  • Training and Development
  • Staff Management
  • Quality Management
  • Staff Training

Timeline

Dual General Manager/Social Medial Liaison

Extended Stay America
01.2023 - Current

General Manager

Extended Stay America
02.2021 - 01.2023

General Manager

Extended Stay America
06.2020 - 02.2021

General Manager

Extended Stay America
02.2019 - 01.2020

Owner

M & R Trucking, LLC
06.2004 - 02.2019

Property Management Specialist

Eldridge Propery Managment
03.1999 - 06.2004

High School Diploma -

John Muir High School
Michael Peterson