Michael Petryshyn
Jeremy Franklin Automotive
KANSASCITY,MO
22
years of professional experience
Experienced parts department manager with a strong background in inventory control, vendor relations, and cost control. Known for keeping operations efficient, reducing shortages, and improving pricing through smart sourcing.
Strong experience in dealing with customer and wholesale business relations to develop long term partnership
Consistent communication with all parties involved in the day to day operations of the department to make sure all teams are aware of daily work flow for maximum efficiency.
Maximizing all forms of communication with customers and business partners for proper updating on orders and incoming shipments
Have been trained and worked with many CRM computer tools and programs
Work History
Parts Department Manager
7 Years 1 Month- Directed parts inventory control, maintaining accurate stock levels and minimizing shortages.
- Managed returns, warranties, and core processes, maintaining compliance with dealership standards.
- Supervised parts staff, assigning daily tasks and reinforcing efficient counter sales practices.
- Coordinated parts ordering, sourcing components quickly through vendors and dealership systems.
- Trained team members on parts catalog navigation, pricing accuracy, and order fulfillment procedures.
- Located new vendors with a more favorable costs per unit and set up wholesale pricing structures to reduce company expenses.
- Maintained records of all transactions to support accurate financial reporting and inventory control efforts.
- Provided timely and accurate reports to upper management.
- Ordered parts for customers, repair shops, and service departments for use in automotive vehicles.
Service Advisor
10 Years 7 Months- Advised customers on service recommendations, repair timelines, and maintenance needs.
- Explained inspection findings, estimates, and authorization requirements clearly.
- Coordinated repair orders, technician communication, and workflow scheduling.
- Resolved customer concerns while maintaining strong service satisfaction.
- Managed incoming calls, appointment setting, and follow-up communication.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently that all parties agreed on.
- Maintained high customer satisfaction standards to meet or exceed targets.
Parts Specialist
1 Year- Coordinated parts orders, sourcing correct components for technicians and retail customers.
- Maintained accurate inventory records, updating stock levels and part locations in dealership system.
- Assisted service department with parts identification, availability checks, and order status updates.
- Processed incoming shipments, verified discrepancies, and organized stock for efficient retrieval.
- Assisted customers with proper part selection, providing knowledgeable guidance to ensure proper fitment of components.
Sales Associate
5 Years 6 Months- Assessed customer needs and matched vehicle options to preferences, budget, and feature requirements.
- Maintained accurate customer records and follow-up notes in CRM systems.
- Built rapport with clients through responsive communication and attentive service throughout the sales process.
- Followed up with prospects to nurture leads and reinforce long-term customer relationships.
- Built relationships with customers to encourage repeat business.
- Prepared sales documentation and supported contract completion for smooth vehicle delivery.
BDC Specialist
4 Years- Managed inbound and outbound customer calls to schedule service and sales appointments.
- Tracked internet leads and updated CRM records for accurate follow-up.
- Coordinated with sales and service teams to confirm appointments and customer needs.
- Responded to inquiries promptly, providing clear information on vehicle availability and dealership services.
- Maintained call logs and customer notes for consistent communication.
- Resolved scheduling conflicts by adjusting appointments and coordinating alternate options.
- Streamlined appointment scheduling process, resulting in improved efficiency and increased appointments.
Education
High School Diploma
Skills
Inventory management
Warehouse operations
Demand planning
Cost management
Supplier negotiation
Vendor relations
Logistics planning
Performance metrics
Invoice processing
Documentation management
Customer relations
Multitasking
Reliability
Inventory turnover
Timeline
Parts Department Manager
Jeremy Franklin Automotive
09.2019 - CurrentRead More
Service Advisor
Jeremy Franklin Automotive
03.2016 - CurrentRead More
Parts Specialist
Montrose Autogroup
07.2014 - 07.2015Read More
Sales Associate
Central Cadillac Hummer Collection Auto Group
01.2009 - 07.2014Read More
BDC Specialist
Central Cadillac Hummer
01.2005 - 01.2009Read More
Saint Ignatiu High School
High School Diploma
Read More