Michael Phelps
Elyria,Ohio
Summary
Industry recognized in Automotive Management with over 12 years of experience working for companies in core managing, automotive and office infrastructure space. Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
18
18
years of professional experience
Work History
Owner/Manager
Mike's Motor Sports LLC
Elyria, Ohio
11.2012 - Current
- Coordinated purchasing of vehicles and sales, Performed engine and transmission changes, Frame and undercarriage interchanges, Working with customers of all ages, Lead mechanic, Utilized tools to perform the mechanical work needed on each vehicle, Overseen and managed the shop employees, Performed automotive body work, Flux core and acetylene/mig welders, Charging Air conditioning units, Diagnosing and troubleshooting electrical and mechanical issues, OSHA safety certified, Operated Microsoft office, PowerPoint and excel, Managed and profited more revenue each year in business
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Identified new opportunities for growth, expansion, and diversification.
Service Manager/Sales
FS of Middleburg Heights/Mitsubishi
Middleburg Heights, Ohio
06.2022 - 01.2024
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Trained new employees on the use of customer relationship management software systems.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Reviewed and processed customer warranty claims, ensuring accuracy of information and compliance with company policies.
- Completed processing of warranty claims within specified deadlines.
Concrete Finisher
Campana Concrete Inc
Lorain, Ohio
05.2006 - 10.2012
- Performed skills in concrete driveways, patios and sidewalk set up and replacement, Operated heavy equipment
Education
Bachelors of Science - Marketing
New Charter University
Salt Lake City, UT05-2015
Skills
- Automotive Management
- Coordinating purchasing of vehicles
- Performing engine and transmission changes
- Frame and undercarriage interchanges
- Working with customers of all ages
- Leading mechanic
- Utilizing tools to perform mechanical work
- Overseeing and managing shop employees
- Performing automotive body work
- Flux core and acetylene/mig welding
- Charging air conditioning units
- Diagnosing and troubleshooting electrical and mechanical issues
- OSHA safety certified
- Operating Microsoft Office, PowerPoint, and Excel
- Managing and profiting more revenue each year in business
- Operating forklifts
- Sequencing automotive wiring harnesses
- Sequencing automotive leaf springs for chassis
- Concrete driveways, patios, and sidewalk setup and replacement
- Operating heavy equipment
- University partnership program
- Customer Segmentation
- Cross-selling tactics
- Sales strategy development
- Campaign Management
- CRM software proficiency
Additional Information
University partnership program
Timeline
Service Manager/Sales
FS of Middleburg Heights/Mitsubishi
06.2022 - 01.2024
Owner/Manager
Mike's Motor Sports LLC
11.2012 - Current
Concrete Finisher
Campana Concrete Inc
05.2006 - 10.2012
Bachelors of Science - Marketing
New Charter University
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