Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michael Phillips

Escondido,California

Summary

Versatile and dynamic, with a proven track record at Mira Mesa Lanes, I excel in customer service and equipment maintenance. Skilled in troubleshooting and problem-solving, I enhance team efficiency and customer satisfaction. My adaptability and effective communication have consistently improved operational flow, showcasing a commitment to excellence and a positive attitude.

Overview

6
6
years of professional experience

Work History

Front Desk / Customer Service

Mira Mesa Lanes
Mira Mesa, CA
04.2024 - Current
  • For the front desk, I take payments, help guests with their shoes, and help get them onto a lane. I keep an eye out for any problems with pinsetters, and I make calls back to the mechanics when I spot them, or a guest brings it to my attention. I help answer any questions, or help with any problems guests may have. I spray shoes with sanitizer and put them away. If I close, I make sure that there's no one left in the building, then I lock the doors, make sure all the balls are put away, the fans and TVs are turned off, I count my bank, and turn the lights off.
  • For customer service, I help with any questions or problems guests may have. I restock the bathrooms. Take out the trash. Clean tables and countertops. Put up bumpers for guests. I grab ramps and take them to lanes that need them. If the front desk makes any calls for customer service, I do what they ask.

Front Desk / Porter / Mechanic / Cook

The Bowling Barn
Big Bear Lake, CA
06.2023 - 04.2024
  • For front desk work, I would help get guests their shoes and help them get a lane. Help answer any questions guest may have. Clean and sanitize bowling shoes, and put them away.
  • I would make basic calls for machines if they had any problems or breakdowns.
  • For the porter, I'd wipe down tables and countertops. Put away the shoes. Put bowling balls away, and clean up the bowlers' area so we can get new groups onto the lanes. I do bathroom checks and take the trash out. And help guests with any questions or problems they have.
  • For what i know as a mechanic, I know how to do basic calls like 180s, 90s, out of range, ball return, and blackout. I know how to do basic maintenance, like cleaning the ball wheel and pin wheel, wiping down the belts and turn pan, and vacuuming the pin turret. I know how to do basic repairs, like replacing belts and making some minor adjustments to the pin deck.
  • For my experience in the kitchen, I know how to take orders, I'd cook, and make a good amount of different kinds of foods. Id keep the kitchen clean and up to par according to California standards and my own standards. I have some experience doing food orders for our kitchen.

Carpenter

Phillips and Holding LLC
Big Bear Lake, CA
10.2020 - 05.2023
  • Completed routine maintenance and repair.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked independently on projects and tasks within carpentry team.
  • Repaired or replaced damaged or defective parts using power tools and equipment.
  • Erected scaffolding to assemble above-ground structures.
  • Fabricated staircases, doors, window frames and other wooden components for buildings.
  • Used band, circular and compound miter saws.
  • Maintained a clean job site at all times by disposing of debris properly after each shift.
  • Measured, cut and shaped wood materials to specifications using hand tools, such as saws and chisels.
  • Installed drywall sheets onto walls or ceilings using nails or screws.
  • Installed cabinets, base cabinets and crown molding.
  • Prepared surfaces by sanding or scraping off old finishes prior to refinishing them.
  • Cut timber, panels and other wooden materials according to measured dimensions.
  • Used various carpenter's hand tools, portable power tools and standard measuring instruments.

Ski and Snowboard Instructor

Snow source academy
Big Bear Lake, CA
11.2018 - 02.2021

Bike Technician

Chains Required Bike Shop
Big Bear Lake, CA
06.2020 - 10.2020
  • Replaced handlebars, stands, lights, and seats for bicycle repairs.
  • Provided advice on bicycle safety practices to customers.
  • Conducted routine services and safety checks in addition to cleaning, degreasing and lubricating bicycles.
  • Changed out various cables and chains.
  • Repaired flat tires, replaced worn brake pads and chains.
  • Educated customers about the advantages of different types of bicycles.
  • Tuned up bicycle drive trains to ensure optimal performance.
  • Installed new components such as handlebars, pedals and cranksets.
  • Completed specialized technical work, general maintenance and customer servicing.
  • Inspected bicycles for wear and tear, adjusted brakes, derailleurs and hubs.
  • Demonstrated how to properly adjust seat height for comfort level and safety.
  • Ensured that all work areas were clean and organized at all times.
  • Conducted pre-ride inspections prior to rental bike checkout.
  • Cleaned bicycles thoroughly after each service appointment.
  • Adjusted suspension systems to ensure proper functioning.
  • Adjusted speed and gear mechanisms to optimal settings.
  • Replaced damaged frames when necessary.
  • Checked and replaced brakes, brake levers and shift levers.
  • Disassembled wheels to replace or repair broken spokes or bearings.
  • Disassembled axles to repair and replace defective parts.
  • Prepared display bicycles and merchandised with accessories to boost sales opportunities.
  • Performed regular maintenance and repair on a variety of bicycles, including road bikes, mountain bikes and BMX bikes.
  • Assisted customers with selecting the best bike for their individual needs.

Education

High School Diploma -

Granite Mountain Charter School
Big Bear Lake, CA
06-2020

Skills

  • Customer service
  • Equipment maintenance
  • Troubleshooting machinery
  • Order management
  • Sanitation practices
  • Cash handling
  • Team collaboration
  • Time management
  • Conflict resolution
  • Technical repair
  • Attention to detail
  • Effective communication
  • Problem solving
  • Inventory management
  • Adaptability
  • Organizational skills
  • Organization and time management
  • Maintenance & repair
  • Project planning
  • Friendly, positive attitude
  • Team management
  • Teamwork and collaboration
  • Verbal communication
  • Basic math
  • Analytical and critical thinking
  • Calm under pressure

References

References available upon request.

Timeline

Front Desk / Customer Service

Mira Mesa Lanes
04.2024 - Current

Front Desk / Porter / Mechanic / Cook

The Bowling Barn
06.2023 - 04.2024

Carpenter

Phillips and Holding LLC
10.2020 - 05.2023

Bike Technician

Chains Required Bike Shop
06.2020 - 10.2020

Ski and Snowboard Instructor

Snow source academy
11.2018 - 02.2021

High School Diploma -

Granite Mountain Charter School

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Michael Phillips