Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Phillips

San Diego,CA

Summary

Experienced Professional Restaurant worker from 2008 to now. From the prep kitchen to the Host stand I've had experience with each individual position from 6 months to years. Within a good restaurant, I've always enjoyed the established camaraderie when merged with developed skills. The growth that happens within a well trained and highly skilled staff is incomparable when it comes to revenue and a genuine fun time getting to see regulars coming back for more.

Overview

14
14
years of professional experience

Work History

Beverage Operations Manager

Yellow Rocket Concepts
Little Rock, AR
08.2023 - 03.2026
  • Managed beverage inventory, ensuring optimal stock levels and reducing waste.
  • Developed and implemented training programs for staff on beverage preparation techniques.
  • Streamlined operational workflows to enhance efficiency in beverage service delivery.
  • Collaborated with suppliers to source high-quality ingredients and negotiate pricing agreements.
  • Monitored compliance with health and safety regulations in beverage operations.
  • Maintained highest standards for beverage quality and service.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Coordinated with marketing and events teams for special occasions, ensuring seamless execution of beverage offerings during high-profile gatherings.
  • Designed beverage menus.

Operations Floating Manager

Yellow Rocket Concepts
Little Rock, AR
08.2022 - 08.2023
  • Trained and mentored new staff on company procedures and best practices.
  • Coordinated cross-functional teams to ensure alignment on project objectives and timelines.
  • Analyzed performance metrics to identify areas for process improvement and efficiency gains.
  • Fostered a collaborative work environment that encouraged innovative problem-solving among team members.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Staffing and Training Manager

Local Lime
Little Rock, AR
09.2020 - 09.2022
  • Developed and implemented training programs to enhance employee performance and operational efficiency.
  • Evaluated training effectiveness through feedback and assessments, ensuring continuous improvement.
  • Managed scheduling and logistics for training sessions, optimizing resource allocation and attendance rates.
  • Mentored new trainers, fostering a culture of learning and professional development within the organization.
  • Utilized learning management systems to track progress and maintain comprehensive training records.
  • Facilitated onboarding processes, ensuring new hires received essential skills and company culture integration.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
  • Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
  • Identified skill gaps in workforce and addressed them through targeted training programs, resulting in more competent and versatile team.
  • Fostered culture of continuous learning and development, which contributed to higher employee retention rates.
  • Reduced training costs without compromising quality by optimizing use of in-house expertise and digital resources.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Selected and assigned instructors to conduct specific training programs.
  • Directed training programs and development paths for managers and supervisors.

Bar Manager/Head Bartender

Yellow Rocket Concepts
Little Rock, AR
04.2019 - 09.2020
  • Managed daily bar operations, ensuring efficient service and high-quality beverage offerings.
  • Developed and implemented training programs for staff to enhance service skills and product knowledge.
  • Oversaw inventory management, optimizing stock levels to reduce waste while meeting customer demand.
  • Monitored compliance with health and safety regulations, maintaining a safe environment for staff and patrons.
  • Designed seasonal cocktail menus, incorporating local ingredients to elevate guest experience.
  • Fostered a positive team culture through effective communication and conflict resolution strategies among staff members.
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Enhanced team productivity through effective scheduling and task delegation.

Line Cook

Chilis's Bar and Grill
Smyrna, TN
10.2018 - 03.2019
  • Prepared high-quality meals according to standardized recipes and presentation guidelines.
  • Operated kitchen equipment efficiently, ensuring adherence to safety and sanitation protocols.
  • Trained new staff on cooking techniques and operational procedures to maintain consistency.

Circus Performer

Beyond Wings Circus
Nashville, TN
04.2016 - 10.2018
  • Collaborated with team members to develop innovative performances, enhancing audience engagement and satisfaction.
  • Trained junior performers on safety protocols and performance techniques, fostering a culture of excellence.
  • Assisted in choreography development, refining movement sequences for optimal visual impact during shows.
  • Implemented safety measures during performances, significantly reducing risk of injury for cast members and crew.
  • Maintained physical fitness and vocal health to consistently deliver high-quality performances under demanding conditions.
  • Enhanced audience engagement by incorporating dynamic performance techniques and innovative stage presence.

Lead Line Cook

Yellow Rocket Concepts
Little Rock, AR
04.2014 - 04.2016
  • Supervised kitchen staff to ensure compliance with safety and sanitation standards.
  • Trained new cooks on culinary techniques, equipment operation, and kitchen protocols to improve team efficiency.
  • Streamlined food production processes, reducing prep time while maintaining high-quality food presentation.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.

Line Cook

Starving Artist Cafe
Little Rock, AR
04.2012 - 09.2013
  • Collaborated with front-of-house team to ensure timely service and customer satisfaction.
  • Streamlined food preparation processes, improving kitchen workflow and reducing service times.
  • Conducted quality control checks on prepared dishes, ensuring compliance with health regulations and standards.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.

Education

GED -

Pine Bluff General Education School
Pine Bluff, AR
03.2009

Skills

  • Standard operating procedures
  • Beverage making
  • Brand awareness
  • Employee scheduling
  • Menu development
  • Budget planning
  • Waste reduction
  • Customer engagement
  • Health and safety
  • Public speaking
  • Inventory management
  • Sanitization protocols
  • Product ordering
  • Promotion execution
  • Customer service experience
  • POS software proficiency
  • Beverage pricing
  • Bar operations
  • Beverage preparation
  • Multitasking
  • Collaboration and teamwork
  • Excellent communication
  • Critical thinking
  • Customer satisfaction
  • Team leadership

Timeline

Beverage Operations Manager

Yellow Rocket Concepts
08.2023 - 03.2026

Operations Floating Manager

Yellow Rocket Concepts
08.2022 - 08.2023

Staffing and Training Manager

Local Lime
09.2020 - 09.2022

Bar Manager/Head Bartender

Yellow Rocket Concepts
04.2019 - 09.2020

Line Cook

Chilis's Bar and Grill
10.2018 - 03.2019

Circus Performer

Beyond Wings Circus
04.2016 - 10.2018

Lead Line Cook

Yellow Rocket Concepts
04.2014 - 04.2016

Line Cook

Starving Artist Cafe
04.2012 - 09.2013

GED -

Pine Bluff General Education School

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