Michael Phillips
Ringgold,GA
Summary
Successful Central Office Technician offering many years of expertise in providing consistent service to customers by maintaining smooth operations of telecommunications equipment. Successful in performing installations, testing, repairs and routine maintenance. Reliable in following provided instructions and safety protocols for operating electronics, telecommunications tools, and test sets.
Overview
46
46
years of professional experience
Work History
Central Office Technician
Arriva / Chickamuga Telephone Co.
Chickam
09.1983 - Current
- Troubleshot network issues to ensure seamless communication for customers.
- Conducted routine inspections and repairs on central office infrastructure.
- Installed and maintained telecommunications equipment throughout service areas.
- Maintained existing telecommunications systems by troubleshooting any issues that arose.
- Repaired and maintained circuits, cables and equipment for uninterrupted service.
- Managed repair and maintenance of telecommunication equipment such as routers, switches, modems and other hardware.
- Installed, tested and programmed new telephone systems for customers.
- Assisted in implementing new technologies for improved service delivery.
- Provided technical support to field technicians during installations and repairs.
- Trained junior technicians on equipment handling and safety protocols.
- Collaborated with team members to enhance system reliability and performance.
- Collaborated with other technicians in order to expedite service requests from customers.
- Resolved customer complaints related to their telecoms services in a timely manner.
- Documented maintenance procedures and updates for operational efficiency.
- Identified areas where additional resources were needed in order to address customer needs promptly.
Installer Service Specialist
Datel Communications
Chickamauga, Georgia
07.1980 - 09.1983
- Installed communication equipment at customer sites efficiently and accurately.
- Conducted routine maintenance on installed systems to ensure reliability.
- Responded quickly to emergency repair requests from customers.
- Provided technical support to customers regarding product functionality and usage.
- Collaborated with team members to troubleshoot and resolve service issues promptly.
- Documented installation procedures and customer interactions for quality assurance.
- Managed inventory of tools and replacement parts for installations. of tools and replacement parts for installations.
- Addressed emergency repair requests from customers promptly. to emergency repair requests from customers.
Education
Certificate Of Completion - Calix Transport Equipment And Programming
Calix Training
09.2008 - 09.2008
Certificate Of Completion - AT&T 5E TELEPHONE REPAIR
AT&T Training Center
07.1997 - 07.1997
Certificate Of Completion - Installer/Repair
Sanford Florida Training Center
07.1975 - 07.1975
Gordon Lee High School
Chickamauga, GaSkills
- "Network troubleshooting
- Telecommunications installation
- Circuit maintenance
- Equipment repair
- * Truck Driving
- * Hyster experience
- * Very responsible and on time
References
References available upon request.
Timeline
Certificate Of Completion - Calix Transport Equipment And Programming
Calix Training
09.2008 - 09.2008
Certificate Of Completion - AT&T 5E TELEPHONE REPAIR
AT&T Training Center
07.1997 - 07.1997
Central Office Technician
Arriva / Chickamuga Telephone Co.
09.1983 - Current
Installer Service Specialist
Datel Communications
07.1980 - 09.1983
Certificate Of Completion - Installer/Repair
Sanford Florida Training Center
07.1975 - 07.1975
Gordon Lee High School