Joel Bacchus
Scott Depot,WV
Summary
20 + years of experience and knowledge of the telecommunications industry. A leading employee with the ability and motivation to improve job functions and increase efficiency with daily tasks. Dedicated, persistent, self-motivated and confident my abilities will ensure the job is done correctly. Take pride in learning new skills and techniques.
Experienced telecommunications professional prepared for this role. Skilled in network maintenance, troubleshooting, and system upgrades. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable with hands-on approach and excellent problem-solving skills.
Overview
24
24
years of professional experience
Work History
Central Office Technician
Verizon Communications Inc
Huntington, WV
03.2016 - Current
- Troubleshooting High Capacity circuits including ethernet, transport and voice switched services
- Currently assigned to multiple projects involving network stability improvements and service fault resolution
- Assist on outage bridges isolating troubles impacting 25 -150 customers.
- Assist in training team members using approved applications
- Participate in selling company products to community members under the Take the Lead initiative
Maintenance Administrator
Frontier Dispatch Resource Center
11.2009 - 03.2016
- Assisted coworkers by interpreting network schematics needed for them to complete their circuit installation.
- Work cross functionally coordinating the dispatch and completion of service orders and trouble tickets
- Worked daily with multiple groups including Engineering, Provisioning and Project Managers to ensure install completion by customer commitment dates
- Achieved perfect attendance over multiple years, demonstrating reliability and commitment to work.
- Traveled across the country training employees in National process I helped develop
Consultant
Verizon Consumer Sales and Service Center
12.2005 - 11.2009
- Sold telephone service including DSL, DirecTV, FiOS Data and FiOS TV.
- Assisted Team Leader in enhancing team results in sales and efficiency metrics, ensuring adherence to targets.
- Earned multiple sales trips and prizes for surpassing job requirements in customer service and sales.
Special Accounts Representative
McJunkin Corporation
Charleston, WV
01.2003 - 01.2005
- Managed accounts receivables for large corporations, ensuring timely payments for products provided
- Traveled to multiple vendors nationwide to implement new processes, strengthening business relationships
- Collaborated with Conoco Phillips, Sunoco, and Atlanta Gas Light to enhance communication and operational efficiency.
Education
Bachelors Degree - Business Administration
Clearwater Christian College
Clearwater, FL01-2003
Skills
- Network troubleshooting
- Network Configuration
- Circuit design interpretation
- Technical Documentation
- Cable network expertise
- Team collaborations
- Trainer
- Product Sales
Timeline
Central Office Technician
Verizon Communications Inc
03.2016 - Current
Maintenance Administrator
Frontier Dispatch Resource Center
11.2009 - 03.2016
Consultant
Verizon Consumer Sales and Service Center
12.2005 - 11.2009
Special Accounts Representative
McJunkin Corporation
01.2003 - 01.2005
Bachelors Degree - Business Administration
Clearwater Christian College