Michael Pickel Jr
Branch Manager
Albany,NY
Summary
Dynamic Branch Manager with a proven track record at Colony Supply, enhancing customer satisfaction and driving profitability through strategic sales initiatives and effective team management. Skilled in relationship building and performance reviews, I consistently exceed targets while fostering employee development and operational efficiency.
Overview
13
13
years of professional experience
Work History
Branch Manager
Colony Supply
10.2024 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Regional Sales Manager
Colony Supply
04.2022 - 10.2024
- Developed and maintained positive relationships with clients in assigned sales territories.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Managed team of thirty regional sales representatives and consistently achieved high sales targets.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
Outside Sales Representative
Colony Supply
10.2014 - 04.2022
- Exceeded monthly sales targets and quotas consistently.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Monitored competitor activities to maintain competitive advantage.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
Inside Sales Representative
Colony Supply
04.2012 - 10.2014
- Answered customers' questions regarding products, prices, and availability.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Education
High School Diploma -
Questar III BOCES
Troy, NY 05.2001 -
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Sales development
Employee development
Performance reviews
Team player
Customer relationships
Staff management
Work prioritization
Decision-making
Team supervision
Staff supervision
Timeline
Branch Manager
Colony Supply
10.2024 - Current
Regional Sales Manager
Colony Supply
04.2022 - 10.2024
Outside Sales Representative
Colony Supply
10.2014 - 04.2022
Inside Sales Representative
Colony Supply
04.2012 - 10.2014
High School Diploma -
Questar III BOCES
05.2001 -