Michael Pietrantonio
South Hadley,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, attention to detail and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Support Services Assistant
Mt. Holyoke College
11.2021 - Current
- Large format and high volume specialized printing for all campus marketing and departmental projects, editing in Adobe Suite.
- Receiving and processing of mail and packages from all major carriers, sorting and distribution of inter-campus mail/packages.
- Interdepartmental billing and invoice management
- Oversight of student employees.
- Exceptional customer service.
- Providing customer service to students and faculty, including answering inquiries and resolving issues.
Brand Ambassador
Bent Water Brewing
10.2022 - Current
- Promotion of the breweries' products, attracting and engaging customers, distribution of promotional and informational items at various tasting events, education of consumers, in-depth knowledge of beer and brewing practices.
- Promoted positive company image through superior customer service experiences.
- Gathered customer feedback for product development purposes.
- Employed basic selling techniques to engage with customers.
- Provided customer service support during promotional events or when needed.
- Distributed flyers, brochures, and other materials at promotional events.
Retail Lead/Inventory Specialist
INSA Cannabis
05.2021 - 11.2021
- Education of customers and patients about the benefits and uses of cannabis, assisting with the day to day operations of a high volume retail dept, cash handling and POS troubleshooting, mastering team financials.
- Setting up of impactful cannabis flower displays, processing customer transactions, team member training and daily assignments, customer service, developing and maintaining relationships with our customers and associates.
- Inventory control, receiving internal deliveries and transfers, tracking of inventory across medical and recreational licenses, organization and back stocking of cannabis products.
- Organized physical inventories by performing cycle counts and reconciling differences between actual count and system records.
- Participated in physical inventory counts to keep information accurate and current.
- Maintained accurate inventory records and conducted regular cycle counts.
Beer Buyer Specialist
Whole Foods Market
11.2017 - 05.2021
- Purchasing of beer and alcoholic beverages, maintaining optimal backstock levels, minimizing shrink, invoice and purchase order management, planning and executing sales promotions, mastering team financials.
- Counting inventory, merchandising displays, boosting sales and margin, customer service, developing and maintaining win-win relationships with beer representatives, breweries, distributors and customers.
- Maintained accurate records of purchase orders, invoices and shipments.
- Researched new sources for procurement opportunities while maintaining existing vendor relationships.
- Evaluated vendor qualifications based on price, quality, selection, service and support.
- Assessed vendor capabilities to determine if they met company standards for reliability, consistency and quality assurance.
- Maintained supplier relationships to improve lead time, cost and quality.
- Negotiated with selected suppliers to obtain lowest unit cost.
- Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
Produce Buyer Specialist
Whole Foods Market
05.2014 - 11.2017
- Placing orders, maintaining optimal backstock levels, minimizing shrink, invoice and purchase order management, planning and executing sales promotions, mastering team financials.
- Counting inventory, designing impactful merchandising displays, boosting sales and margin, customer service, developing and maintaining win-win relationships with the distribution center, local farmers, growers, and customers.
- Assessed the quality of products purchased from vendors prior to delivery.
- Collaborated with marketing team on advertising campaigns featuring fresh fruits and vegetables.
- Consulted with store managers regarding promotional plans for seasonal produce items.
- Developed strategies for ordering, stocking, pricing and displaying produce items.
- Ensured compliance with food safety regulations when selecting, storing and shipping produce items.
- Negotiated with farmers to obtain best prices for farm product purchases.
- Purchased farm products for resale or additional processing.
Education
Associates Degree - Cybersecurity
Springfield Technical Community College
Springfield, MA05-2026
Skills
- Inventory Management
- Brand Management
- Merchandising
- Invoice Management
- Company Financials
- Operational Systems
- Team Leadership
- Customer Service
- Purchasing
- Product awareness
- Communication skills
- Customer relations
References
References available upon request.
Timeline
Brand Ambassador
Bent Water Brewing
10.2022 - Current
Support Services Assistant
Mt. Holyoke College
11.2021 - Current
Retail Lead/Inventory Specialist
INSA Cannabis
05.2021 - 11.2021
Beer Buyer Specialist
Whole Foods Market
11.2017 - 05.2021
Produce Buyer Specialist
Whole Foods Market
05.2014 - 11.2017
Associates Degree - Cybersecurity
Springfield Technical Community College
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