Michael Pleasant
Summary
Results-driven Data Center Technician with a strong background in hardware and network troubleshooting. Expertise in server maintenance and technical documentation fosters improved communication and collaboration across teams. Committed to minimizing downtime and enhancing system reliability. Detail-oriented and successful in implementing company processes and procedures.Willingness to learn anything new from the ground up and apply to the job.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Center Technician L3
AWS, Amazon Web Services
Boardman
2025.07 - Current
- Troubleshot hardware and network issues, achieving swift resolution to minimize downtime.
- Upgraded internal system components, including CPUs, memory, hard drives, and network cables.
- Responded promptly to emergencies affecting critical systems within the facility.
- Collaborated with engineers, software developers, vendors, and contractors to address technical needs.
- Acted as primary contact for internal and external stakeholders, enhancing communication flow.
- Mentored new hires during their 1st year as L2, guiding them toward successful transition to L3.
- Collaborated with multiple teams to troubleshoot and resolve networking and server-related issues across the organization.
Data Center Technician L2
AWS, Amazon Web Services
Boardman
2024.08 - 2025.07
- Executed networking component replacements to support system reliability
- Replaced server components to maintain operational efficiency
- Performed media replacements and managed destruction process to ensure data security
- Assisted in sanitizing network switches by adhering to established protocols.
Work Based Learning Program
AWS, Amazon Web Services
Boardman
2024.06 - 2024.08
Security Officer
First Coast Security
Boardman
2022.03 - 2024.06
- Conducted regular patrols to identify and address suspicious activities or security breaches.
- Monitored premises to safeguard property and personnel, enhancing overall security.
- Trained new security personnel on company protocols and procedures to ensure compliance and preparedness.
Technical Support Specialist
Cable One/Sparklight
Phoenix
2019.06 - 2020.12
- Performed over the phone troubleshooting for Internet, phone, and cable issues, addressing slow speeds, poor connectivity, and total loss of service to restore customer satisfaction.
- Delivered exceptional customer service through effective communication, ensuring customer issues were resolved promptly.
- Took charge of training new hires for customer troubleshooting calls, enhancing team readiness and support quality.
Education
Bachelor of Journalism - Broadcast Journalism
Arizona State University
Phoenix, AZ2021-05
Skills
- Data center operations
- Hardware and network troubleshooting
- System upgrades and data security
- Server maintenance
- Technical documentation
Certification
- Completion of DCEO Upskilling Program at BMCC
Timeline
Data Center Technician L3
AWS, Amazon Web Services
2025.07 - Current
Data Center Technician L2
AWS, Amazon Web Services
2024.08 - 2025.07
Work Based Learning Program
AWS, Amazon Web Services
2024.06 - 2024.08
Security Officer
First Coast Security
2022.03 - 2024.06
Technical Support Specialist
Cable One/Sparklight
2019.06 - 2020.12
Bachelor of Journalism - Broadcast Journalism
Arizona State University