Michael Plumey
Greenville,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Victra Verizon Wireless
Winterville, NC
02.2021 - 06.2021
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Customer Service Representative
Teleperformance
10.2019 - 06.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Cashier
PetSmart
Fort Lauderdale, FL
07.2018 - 02.2020
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Coral Glades High School
Coral Springs, FL06.2017
Skills
- Efficient and Detail-Oriented
- Creative Problem Solving
- Calm and Professional Under Pressure
- Multitasking and Prioritization
Timeline
Customer Service Representative
Victra Verizon Wireless
02.2021 - 06.2021
Customer Service Representative
Teleperformance
10.2019 - 06.2020
Cashier
PetSmart
07.2018 - 02.2020
High School Diploma -
Coral Glades High School
Similar Profiles
BRANDIE LEEBRANDIE LEE
Multi-Unit General Manager at Victra Verizon WirelessMulti-Unit General Manager at Victra Verizon Wireless
Rexie CaoileRexie Caoile
Assistant General Manager at Victra Verizon WirelessAssistant General Manager at Victra Verizon Wireless
Eva BuckinghamEva Buckingham
Regional Director at Victra - Verizon Wireless Premium RetailerRegional Director at Victra - Verizon Wireless Premium Retailer
Matthew AuclairMatthew Auclair
Sales Associate at Victra, Verizon WirelessSales Associate at Victra, Verizon Wireless
Emily LocklearEmily Locklear
Assistant Director at East Carolina University- Center for Communication ExcellenceAssistant Director at East Carolina University- Center for Communication Excellence