Michael Polaniec
Waterford
Summary
Responsive team leader with strong customer service background combined with motivational and encouraging style. Problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Above all else loyal and reliable.
Overview
18
18
years of professional experience
Work History
Retail Manager
Hatchery Market
Waterford
01.2015 - Current
- Managed daily store operations and team performance to improve customer service experience.
- Trained and mentored staff on company policies, fostering a compliant and knowledgeable team.
- Developed and implemented effective merchandising strategies for product displays.
- Oversaw inventory management, ensuring stock levels met customer demand.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Oversaw daily store operations to ensure smooth functioning. of the store, including opening and closing
Cook
Mel's Grill
Clarkston
02.2013 - 02.2015
- Prepared a variety of dishes following standardized recipes and procedures.
- Maintained cleanliness and organization in the kitchen and food preparation areas.
- Assisted in training new kitchen staff on cooking techniques and safety protocols.
- Managed inventory of ingredients, ensuring freshness and proper storage methods.
- Collaborated with front-of-house staff to ensure timely meal service during peak hours.
- Monitored food quality and presentation before serving to guests.
Line Cook
Leos Coney Island
Waterford
04.2008 - 04.2013
- Cooked and plated dishes for timely service during peak hours.
- Prepared ingredients according to menu specifications and safety standards.
- Maintained cleanliness and organization in kitchen workstations and equipment.
Education
Waterford Kettering High School
Waterford, MISkills
- Store operations
- Inventory management
- Visual merchandising
- Staff training
- Customer service
- Time management
- Attention to detail
- Adaptability
- Problem solving
Timeline
Retail Manager
Hatchery Market
01.2015 - Current
Cook
Mel's Grill
02.2013 - 02.2015
Line Cook
Leos Coney Island
04.2008 - 04.2013
Waterford Kettering High School