Portia Collins
Burton,MI
Summary
Dynamic Retail Manager with a proven track record at Compass Group Management, excelling in customer service and team training. Enhanced store performance through effective inventory control and loss prevention strategies, driving significant improvements in customer satisfaction and team productivity. Committed to fostering a collaborative environment that promotes growth and excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Retail Manager
Compass Group Management
Flint, MI
08.2001 - Current
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Developed staff training programs to enhance team productivity and service quality.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Conducted regular team meetings to communicate goals, updates, and feedback effectively.
- Enhanced customer experience by introducing new service initiatives based on feedback analysis.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Completed daily paperwork and computer entry of sales data as established by management.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Answered questions about store policies and addressed customer concerns.
- Conducted regular performance reviews, identifying opportunities for staff development and career progression.
- Boosted team morale and productivity by implementing staff recognition program that acknowledged outstanding customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
No Degree - Businesses
Mott Community College
High School Diploma - General Studies
Flint Northern Highschool
Flint, MI06.1991
Skills
Customer service
Cash management
Store operations
Inventory control
Team Training
Staff management
Leadership development
Team training and development
Quality assurance
Merchandising operations
Merchandise planning
Relationship selling
Operations management
Loss prevention
Process and procedure development
Employee scheduling
Staff recruitment
Deposit preparation
Program administration
Customer outreach
Profit and loss analysis
Store growth planning
Building brand awareness
Customer service delivery
Merchandise pricing
Department inspection
Driving business growth
Hospitality and accommodation
Teamwork and collaboration
Decision-making
Team leadership
Certification
Three Management certifications through McDonald’s Corporation:
BOC
BMC
IOC
Timeline
Retail Manager
Compass Group Management
08.2001 - Current
No Degree - Businesses
Mott Community College
High School Diploma - General Studies
Flint Northern Highschool