Michael Pope
Billings,MT
Summary
Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Tranit Road Supervisor
City Of Billings MET Transit
05.2022 - Current
- Following and comply with local, state and federal CDL regulations.
- Supervising operators and other staff.
- Worked closely with staff schedules, resolve issues to avoid service interruptions.
- Motivate workers to exceptional performance through implementation of new training strategies.
- Training of new staff.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Assign work assignments
Transit Bus Operator
City Of Billings MET Transit
03.2013 - 05.2022
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Accepted and processed fares.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Postal Support Employee Processing Clerk
United Postal Service, UPS
10.2011 - 03.2013
- Prepared reports to track mail volumes, fees and other related data.
- Monitored performance of junior team members and offered support.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
- Managed time efficiently in order to complete all tasks within deadlines.
Photo Lab Supervisor
CVS Pharmacy, Retail
03.2008 - 06.2009
- Supervised ongoing daily production phases.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Troubleshot equipment to reduce service calls and downtime.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Coordinated merchandising, promoted new products and increased brand awareness.
Education
High School Diploma -
Skyview High School
Billings, MT05.2009
Certification - Transportation
Taptco-Transit And Paratransit Company,
Hudson, OH01.2022
Certification - Transportation
PASS-Passenger Assistance Safety And Sensitivity
Online Course 01.2022
Skills
- Staff Training and Development
- Team Leadership Abilities
- ADA Compliance Knowledge
- Conflict Resolution Techniques
- Staff Training
- Shift Planning
Timeline
Tranit Road Supervisor
City Of Billings MET Transit
05.2022 - Current
Transit Bus Operator
City Of Billings MET Transit
03.2013 - 05.2022
Postal Support Employee Processing Clerk
United Postal Service, UPS
10.2011 - 03.2013
Photo Lab Supervisor
CVS Pharmacy, Retail
03.2008 - 06.2009
High School Diploma -
Skyview High School
Certification - Transportation
Taptco-Transit And Paratransit Company,
Certification - Transportation
PASS-Passenger Assistance Safety And Sensitivity
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