Michael Posey
Cincinnati,OH
Summary
I'm a determined and reliable leader bringing a vast amount of experience of many different skills throughout my life to become an essential worker for any career that I have. I have a strong drive and passion to help others complete their goals and complete any task that is set for me. I'm a hard worker that has the drive to not only better myself but to better who I work for and others surrounding me. My positive energy and reinforcements combined with my knowledge from college and past careers, can positively impact any job environment that I am in.
Overview
7
7
years of professional experience
Work History
Dispute Resolution Specialist
Fifth Third Bank
05.2023 - 09.2023
- Researched and analyzed individual parties' positions to understand dispute background
- Formulated focused and individualized resolutions aimed to peacefully settle disputes
- Dealt with calls and situations in a fast consistent manner and put skills to use to complete intake cases
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints
- Prepared written opinions or decisions regarding cases
- Demonstrated respect, friendliness and willingness to help in intense situations
Security
Aegis Protective Services
07.2022 - 04.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Amazon Distributer
RBHJ
01.2022 - 03.2023
- Immediately addressed problems with customers to promote speedy resolution
- Stayed in open communication with existing customers to offer immediate access to new products
- Followed corporate procedures to maintain company and customer data confidentiality
- Communicated customer complaints, requests and feedback to company management for swift resolution
- Assisted warehouse staff with tasks during downtime.
- Operated vehicle safely in highly congested areas with no traffic violations
Probation Officer Intern
Building Bridges
08.2021 - 12.2021
- Transported and monitored offenders on probation and parole for compliance with court protocols
- Write case notes after every interaction with youth and have my supervisor overview them
- Tracked assigned juvenile movements and adherence to probation requirements
- Built relationships with defendants and offenders, assessing living conditions and case background information
- Completed reports on behalf of court and associated legal entities
- Created and maintained parole hearing information to keep leadership up-to-date on offender status.
- Evaluated people on probation to determine best course of rehabilitation
- Observed residents for compliance and behavior issues
Server
Buffalo Wild Wings
02.2021 - 07.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Increased sales significantly by upselling higher-end products to customers
- Inform customers of our reward system
- Explained menu items and suggested appropriate options for food allergy concerns
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Cultivated warm relationships with regular customers
Customer Service Representative
Kohls Corp
08.2020 - 01.2021
- Escalated complicated customer account issues to supervisors and help desk workers
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships
- Educated customers on current promotions, upgrades or new offerings available under current plan
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Attended telephone skills and program information training sessions to boost aptitude
- Maintained and managed customer files and databases
Sales Associate
Pacsun Retail Store
05.2018 - 07.2020
- Engaged with customers to build rapport and loyalty
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Provided positive first impressions to welcome existing, new and potential customers
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line
Food Service Worker
Kings Island
04.2016 - 08.2017
- Made food according to standard recipes with requested changes for customer satisfaction
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Sanitized dining ware and kitchen equipment according to health code standards
- Greet costumers and make note of how many guest arrived for annual picnic events
Education
Bachelor of Science - Criminal Justice
Wright State University
Dayton, OH12.2021
High School Diploma -
Purcell Marian
Cincinnati, OH05.2017
Skills
- Great Interpersonal Skills
- Heavy Machinery Operation
- Cost Control
- Call Documentation Skills
- Scripted Calls
- Reliant and Responsible
- Strong Writing Skills
- Service Quality
- Active Listening Knowledge
- Urinalysis Testing
- Great Communication Skills
- Good Critical Thinking Skills
- Excellent Computer Skills
- Parole Oversight
- Home Visit Knowledge
- Logging Call Skills
Timeline
Dispute Resolution Specialist
Fifth Third Bank
05.2023 - 09.2023
Security
Aegis Protective Services
07.2022 - 04.2023
Amazon Distributer
RBHJ
01.2022 - 03.2023
Probation Officer Intern
Building Bridges
08.2021 - 12.2021
Server
Buffalo Wild Wings
02.2021 - 07.2021
Customer Service Representative
Kohls Corp
08.2020 - 01.2021
Sales Associate
Pacsun Retail Store
05.2018 - 07.2020
Food Service Worker
Kings Island
04.2016 - 08.2017
Bachelor of Science - Criminal Justice
Wright State University
High School Diploma -
Purcell Marian
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