Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Posey

Cincinnati,OH

Summary

I am a determined leader with a vast amount of experience and education, consistently achieving goals in complex situations. I have a strong work ethic and commitment to professional growth, demonstrated through a history of exceeding expectations and effectively navigating challenges.

Overview

4
4
years of professional experience

Work History

Fulfilment Coordinator

Fifth Third Bank
01.2025 - Current
  • Receive daily reports of errors and resolve them consistently and within the deadlines
  • Collaborate across departments to address systemic fraud issues
  • Compiled daily, weekly, monthly, and quarterly reports on fraud errors and corrections
  • Approve and document final investigative findings
  • Performed deep-dive investigations into complex fraud cases, ensuring thorough examination and resolutions

Senior Dispute Specialist

Fifth Third Bank
02.2024 - 01.2025
  • Assist private bank customers with high net worth, estate services, and higher trust funds
  • Maintained up-to-date knowledge of compliance, network rules, and industry trends
  • Researched and analyzed customer feedback to identify areas of improvement
  • Increased client trust by communicating results and options clearly
  • Interpreted legal documents to determine case outcomes

Dispute Resolution Specialist

Fifth Third Bank
05.2023 - 02.2024
  • Interact with internal departments to find trends of issues and offer recommendations that can create improvement
  • Use computer systems effectively for gathering information and creating detailed cases
  • Built strong client relationships through timely communication and updates
  • Ensured full confidentiality and accuracy in all case documentation

Security

Aegis Protective Services
07.2022 - 04.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
  • Ensured safety through vehicle patrol and identification verification

Probation Officer Intern

Building Bridges
08.2021 - 12.2021
  • Transported and monitored offenders on probation and parole for compliance with court protocols
  • Tracked assigned juvenile movements and adherence to probation requirements
  • Built relationships with defendants and offenders, assessing living conditions and case background information
  • Evaluated people on probation to determine best course of rehabilitation
  • Determined appropriate supervision levels by conducting risk and needs assessments

Education

Bachelor of Science - Criminal Justice

Wright State University
Dayton, Ohio
12.2021

High School Diploma -

Purcell Marian
Cincinnati, OH
05.2017

Skills

  • Thrives in deadline-driven, high-volume environments
  • Analytical problem-solving in fraud resolutions
  • Investigative techniques
  • Strong written communication
  • Proficient in banking systems, case management tools, and Microsoft Excel
  • Efficient time management
  • Confidentiality handling
  • Report writing for compliance and regulatory reviews
  • Data collection, trend analysis, and pattern recognition
  • Strategic case planning and resolution execution

Timeline

Fulfilment Coordinator

Fifth Third Bank
01.2025 - Current

Senior Dispute Specialist

Fifth Third Bank
02.2024 - 01.2025

Dispute Resolution Specialist

Fifth Third Bank
05.2023 - 02.2024

Security

Aegis Protective Services
07.2022 - 04.2023

Probation Officer Intern

Building Bridges
08.2021 - 12.2021

Bachelor of Science - Criminal Justice

Wright State University

High School Diploma -

Purcell Marian

Similar Profiles

CREATE PROFILE