Michael Powers
Summary
Dynamic Customer Solution/Order Management Specialist with a proven track record at Masco Support Services, excelling in order process management and ERP systems. Enhanced order accuracy through process improvements and meticulous attention to detail, while fostering team collaboration and training. Recognized for optimizing workflows and driving customer satisfaction through effective communication.
Overview
20
20
years of professional experience
Work History
Customer Solution/Order Management Specialist
Masco Support Services
07.2022 - 10.2025
- Managed order processing to ensure timely fulfillment and customer satisfaction.
- Coordinated with logistics teams to optimize shipping schedules and inventory management.
- Implemented process improvements that enhanced order accuracy and reduced errors.
- Trained new team members on order management systems and best practices.
- Analyzed order data to identify trends, improving forecasting and inventory control strategies.
- Developed standard operating procedures to streamline order processing workflows.
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
Production Supervisor
Masco Support Services
03.2020 - 07.2022
- Supervised daily production operations to ensure quality and efficiency across multiple shifts.
- Implemented process improvements resulting in reduced downtime and increased output consistency.
- Trained and mentored new team members on safety protocols and operational procedures.
- Coordinated cross-functional teams to address production challenges and optimize workflows.
Merchandiser/Field Representative
Masco Support Services
01.2011 - 03.2020
- Developed and executed visual merchandising strategies to enhance product presentation and customer engagement.
- Managed inventory levels and ensured accurate stock replenishment to optimize sales opportunities.
- Collaborated with cross-functional teams to plan promotional events, driving increased foot traffic and sales.
- Trained and mentored junior staff on best practices in merchandising techniques and product knowledge.
- Conducted market analysis to identify trends and adjust merchandise assortments accordingly.
Craftsman/Finish Trim Carpenter
Carolina Woodworking Creations
06.2008 - 04.2010
- Assisted in the training of new hires, fostering a culture of continuous learning and development.
- Enhanced customer satisfaction by delivering high-quality craftsmanship in all projects.
- Established reputation for precision workmanship by consistently producing superior quality products that exceeded client expectations.
Project Manager/Site Manager
Drakestone Construction
10.2005 - 06.2008
- Led cross-functional teams to successfully deliver projects on time and within budget.
- Developed project plans, timelines, and resource allocation strategies to optimize workflow efficiency.
- Facilitated stakeholder meetings to communicate project status, risks, and milestones effectively.
- Implemented risk management processes to identify potential issues and mitigate impacts proactively.
Education
Bachelor of Science - Management
Appalachian State University
Boone, NC12-1999
Skills
- Order process management
- ERP systems
- Warehouse flow
- Invoicing and billing
- Order fulfillment
- MS Excel
- Purchase order management
- SAP
Timeline
Customer Solution/Order Management Specialist
Masco Support Services
07.2022 - 10.2025
Production Supervisor
Masco Support Services
03.2020 - 07.2022
Merchandiser/Field Representative
Masco Support Services
01.2011 - 03.2020
Craftsman/Finish Trim Carpenter
Carolina Woodworking Creations
06.2008 - 04.2010
Project Manager/Site Manager
Drakestone Construction
10.2005 - 06.2008
Bachelor of Science - Management
Appalachian State University