Michael Preetorius
Converse,TX
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Operations professional with robust background in leading regional teams and optimizing processes for maximum efficiency. Recognized for strong commitment to team collaboration and achieving results in dynamic environments. Known for strategic planning, adaptability, and fostering cohesive, high-performing teams.
Overview
34
34
years of professional experience
Work History
Regional Director of Operations
OdorzX Inc.
06.2024 - Current
- Streamlined operational processes to enhance efficiency across multiple regional sites.
- Led cross-functional teams to implement strategic initiatives, driving operational excellence.
- Developed and executed training programs for management staff, fostering leadership skills and team cohesion.
- Analyzed performance metrics, identifying areas for improvement in service delivery and customer satisfaction.
- Facilitated regular operational reviews, aligning regional goals with corporate strategy for continuous growth.
- Mentored junior managers, enhancing their operational capabilities and promoting a culture of accountability.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Championed new technology adoption within the region to enhance operational capabilities and improve overall efficiency levels.
Enterprise Account Manager
Pro-Vigil Surveillance
San Antonio, Texas
04.2023 - 06.2024
- Maintained accurate records using CRM software such as Salesforce.com or Microsoft Dynamics 365.
- Collaborated with internal teams to ensure successful onboarding of enterprise customers.
- Ensured customer satisfaction by providing timely responses to inquiries, feedback or complaints.
- Provided monthly reports summarizing accounts receivable status, forecast performance, wins and losses.
- Managed a portfolio of clients including strategic planning, account management and problem resolution.
- Employed creative thinking techniques to solve complex problems or improve processes.
- Established relationships with C-level executives through effective communication skills.
- Resolved customer complaints regarding sales and service.
- Provided guidance and mentorship for junior-level staff members.
- Analyzed customer data to develop targeted sales strategies that increase profitability.
- Facilitated regular meetings with key stakeholders to review progress against objectives.
- Implemented best practices for efficient business operations while ensuring compliance with regulations.
National Account Manager
Sunbit Financial Inc
Los Angeles, California
01.2020 - 04.2023
- Conduct training sessions for our growing accounts.
- Manage accounts to meet growth targets.
- Manage and launch pilots with local and national auto dealerships.
- Expand the Sunbit program beyond a pilot to roll out across the chain network.
- Visit and review Sunbit performance / revenue data and ways to improve.
- Set monthly goals for Sunbit activity with management and associates.
- Manage and track all account activity in our CRM system.
- Served as a primary point of contact for all inquiries concerning national account activities and status updates.
- Built and closely managed relationships with customers at buyer level and beyond to create or enhance partnerships.
- Utilized CRM systems to track customer interactions, manage sales pipelines, and optimize processes related to existing accounts.
- Conducted regular meetings with clients to review performance metrics, discuss opportunities for growth, and develop action plans accordingly.
- Provided ongoing support throughout the lifecycle of each account by addressing customer needs promptly and proactively.
- Managed daily workflow of multiple projects while adhering to established timelines and budgets.
- Brainstormed creative tactics to close identified opportunities.
- Collaborated cross-functionally with other departments such as marketing and finance in order to achieve desired outcomes from assigned initiatives.
- Developed and maintained relationships with key stakeholders, including national accounts, to ensure successful product launches.
- Participated in trade shows, conferences representing the organization’s products, services offerings.
Regional Director of Operations (Central, USA)
Pinnacle Automotive Hospitality Services
01.2014 - 01.2020
- Responsible for account budgets and ensuring increased revenue, managing expenses, delivering customer satisfaction all while maximizing and maintaining the highest levels of service thresholds and initiatives that are aligned with the expectations of our various clients throughout the Texas region.
- Leading teams.
- Managing Profitability (P&L).
- Ensuring & Providing Exceptional Customer Service.
- Managing and Conducting Human Resources Activities.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to the region’s operations.
- Managed daily operations of multiple regional offices, ensuring efficient and effective business practices.
- Collaborated with executive leadership team to develop and implement long-term objectives for the region.
- Provided strategic guidance on operational decisions that would have an impact on overall business objectives.
- Established new channels of communication between departments within the region to facilitate information sharing and collaboration.
- Reviewed customer feedback surveys to identify opportunities for improvement in customer service satisfaction levels.
- Monitored budgeting activities across all departments within the region in order to maintain fiscal responsibility.
- Advised senior management on potential risks associated with new initiatives or projects.
- Engaged customers through regular face-to-face meetings which resulted in improved customer loyalty ratings.
- Analyzed financial data to identify areas of cost savings and increased profitability throughout the region.
- Developed strategies to improve operational systems, processes and policies in support of organizational goals.
Director of Operations
Texas Shine Carwash Inc
Texas
03.2005 - 09.2014
- Recruited for company growth, I took the company from 3 locations to 12 locations in less than five years.
- In addition to the retail locations, I also oversaw the creation of the 12 dealer make-ready accounts sold monthly/annual memberships to over 30 dealerships and companies across San Antonio, Boerne, New Braunfels, Seguin and Converse areas! I was responsible for over 400 employees including management, sales, hourly staff in addition to all day to day operations, including sales, scheduling, hiring/terminations, PR, HR, management development, maintenance personnel, call center/back office staff.
- During my employment, vendor relations.
- Planned and monitored day-to-day running of business to facilitate smooth progress.
- Managed the development of staff by providing guidance, feedback and support when needed.
- Collaborated with team members on projects, delegated tasks as necessary, and managed expectations accordingly.
- Coordinated activities between multiple departments in order to achieve organizational objectives.
- Formulated and implemented plans and policies to reduce operational costs and improve efficiency.
- Led cross-functional projects that improved operational efficiency.
- Developed and implemented effective strategies to reduce costs while maintaining quality standards.
- Directed administrative activities directly related to making products or providing services.
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
- Organized team meetings to keep staff members up-to-date with organizational changes.
- Monitored key performance indicators to support organizational objectives.
- Developed processes to monitor performance and identify potential areas of improvement.
Area Operations Manager
Hands On Car Care
01.2002 - 03.2005
- Built and maintained relationships with vendors and suppliers.
- Recruited team members to maintain adequate staffing levels.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Monitored store performance and identified opportunities for improvement.
- Coordinated staff training sessions to ensure compliance with company policies and procedures.
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
- Met safety and security standards by overseeing preventative maintenance and repairs.
- Successfully managed multiple teams of up to 20 staff, ensuring all operational tasks were completed within tight deadlines.
District Manager
Oasis Car Wash
Louisiana
08.1997 - 01.2002
- Provided leadership guidance to store managers on how to best run their respective stores while meeting corporate goals.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Analyzed sales data from all stores within the district to identify trends and opportunities for improvement.
- Conducted regular meetings with store managers to ensure compliance with corporate policies, procedures and standards.
- Managed payroll processes including tracking timecards and approving time off requests across multiple sites.
- Reviewed financial statements from each location regularly and provided feedback for cost control initiatives.
- Executed performance management processes to set up employees for success.
- Established positive relationships with store managers, corporate representatives, vendors, customers, and other stakeholders in the district.
- Organized promotional events at each store in order to drive traffic into locations as well as boost sales performance.
- Enforced compliance with corporate policies and procedures.
- Provided product feedback to leadership, recommending items to carry or discontinue.
Sales Team Leader
Park Pontiac-GMC, Suzuki
US
08.2001 - 12.2001
- Provided product feedback to leadership, recommending items to carry or discontinue.
Carwash Manager
The Wash Tub Carwash
01.1994 - 08.1997
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Monitored team productivity and performance to support goals.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Communicated plans and actions to meet departmental goals.
- Offered constructive feedback to team members, boosting overall performance.
- Reduced workplace safety or health hazards by enforcing work practices and procedures.
CARWASH & DETAIL
The Wash Tub
01.1992 - 01.1994
- Demonstrated ability to work in a fast-paced environment and complete tasks quickly and efficiently.
- Regularly inspected vehicles prior to entering the wash bay to ensure they were ready for washing.
- Provided detailed instructions to customers on how best to maintain their vehicle after leaving the carwash facility.
- Identified potential hazards or areas of improvement within the workplace setting.
- Effectively communicated with supervisors regarding any changes that needed to be made within the department.
Education
High School Diploma -
MacArthur High School
San Antonio06-1996
Skills
- Client Rapport-Building
- Monitor Industry Trends
- Key Account Management
- Account Management
- Customer Service and Assistance
- Customer Relationship Management
- Leadership training
- Operations oversight
- Business management
- Strategic planning and execution
- Process improvement
- Cost control
- Risk mitigation
- Schedule oversight
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Team leadership
- Staff training/development
- Customer relations
- Relationship building
Timeline
Regional Director of Operations
OdorzX Inc.
06.2024 - Current
Enterprise Account Manager
Pro-Vigil Surveillance
04.2023 - 06.2024
National Account Manager
Sunbit Financial Inc
01.2020 - 04.2023
Regional Director of Operations (Central, USA)
Pinnacle Automotive Hospitality Services
01.2014 - 01.2020
Director of Operations
Texas Shine Carwash Inc
03.2005 - 09.2014
Area Operations Manager
Hands On Car Care
01.2002 - 03.2005
Sales Team Leader
Park Pontiac-GMC, Suzuki
08.2001 - 12.2001
District Manager
Oasis Car Wash
08.1997 - 01.2002
Carwash Manager
The Wash Tub Carwash
01.1994 - 08.1997
CARWASH & DETAIL
The Wash Tub
01.1992 - 01.1994
High School Diploma -
MacArthur High School