Michael Prescott

Round Rock

Summary

Michael Prescott is a highly skilled operations and project management professional with a proven track record of successfully completing projects within budget and on schedule. Extensive experience in roles such as Project Manager, Implementation Manager, Implementations and Support Manager, Client Services Manager, and Technical Writer demonstrates a deep understanding of the intricacies involved in delivering successful outcomes. Exceptional communication skills inspire peer accountability and drive teams towards achieving business and client objectives. Consistently prioritizes institutional fiscal responsibility and productivity enhancement, making an invaluable asset to any organization.

Overview

years of professional experience

Work History

Project Manager

Alogent

07.2019 - Current

Directed end-to-end financial technology projects, ensuring effective collaboration with engineers, QA staff, and stakeholders.
Achieved substantial revenue growth for Alogent through effective oversight of multiple high-budget projects.
Decreased project implementation times by an average of 21%, achieving a 9.5-month cycle.

Implementations Manager

FirstClose

08.2017 - 07.2019

Outperformed 60-day projections by over 50%, delivering top-tier outcomes for clients such as Fulton Financial, Bethpage Federal Credit Union, and Eastern Bank.
Optimized implementation workflows, reducing historical completion times by approximately 50%.
Developed and managed standard operating procedures for 4 implementation personnel and 6 customer-success managers, improving KPI outcomes through Jira/Confluence tools.
Directed Internet-based new customer training and on-boarding, 31+ to date, including sessions of 25+ attendees advancing buy-in, reducing by 25%+ turnaround and achieving full adoption at full capacity
Completed 15 implementations that included third-party integrations assigning multiple vendors provisioning multiple loan operating systems then generating specific and ad-hoc reports customer specific

Implementations and Support Manager

FinanceGenius, Inc.

06.2014 - 08.2017

Achieved a substantial increase in application volume by 84%, with process automation improvements reaching 75% and decreased human capital expenses.
Facilitated communication with senior clients, external vendors, and internal teams to identify training and support metrics.
Directed transition process from sales to deployment to go-live, including web-based training programs.

Client Services Manager

Virtual MGA

04.2009 - 06.2014

Achieved 84% renewals rate through effective management of live products and customer engagements.
Delivered empathetic issue resolution while contributing to 13% improvement in favorable business results.
Launched innovative Customer Success department, capturing customer contact and connection data.
Collaborated across departments to secure contracted business through comprehensive quotes and quick responses.
Trained over 11 Virtual MGA/Support Analysts while producing and presenting new-client onboarding content.

Technical Writer/Instructional Designer

Real World Training

07.2007 - 02.2009

Coordinated cross-functional efforts to develop comprehensive training solutions including authoring 3 of 12 chapters for the Mastering QuickBooks user guide.
Established and administered consumer surveys arriving at NPS 65

Education

Bachelor’s Degree - Journalism and Public Relations

University of North Texas

01.2007

Skills

Project management
Project planning
Project planning and development
Project scheduling
Team collaboration

Project tracking
Strategic planning
Stakeholder communications
Scope management

Timeline