Michael Price
Canal Winchester,Ohio
Overview
21
21
years of professional experience
Work History
Scheduling Coordinator I & II
The Ohio State University Wexner Medical Center
01.2022 - Current
- Scheduling Coordinator for Hematology Oncology, Amyloidosis Clinic, Oncology CARE Clinic, CARE-Palliative, Physical Therapy, Occupational Therapy, and Cardiology Oncology.
- BMT Transplant Scheduling Coordinator for James Outpatient Care West Campus.
Customer Service Manager
M&R Foods Inc.
03.2021 - 12.2021
- Managed 20 associates across front-end, state liquor, and customer service.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Responsible for entire store sales and cash accounting.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Human Resources Manager
The Kroger Co.
08.2019 - 02.2020
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Reduced turnover vs previous year by 50%.
Field Specialist
The Kroger Co.
03.2018 - 08.2019
- Leader of 51 Specialty Cheese Shop and 65 Starbucks locations in Columbus Division.
- Accountable for meeting company standards for store remodels and grand openings.
- Developed talent in both Cheese Shops and Starbucks creating high functioning teams focused on inventory management, visual merchandising, and general department operations.
- Facilitated training for Cheese Masters and Store Leaders to in New York City at Murray's Cheese flagship store.
- Met or surpassed Sales vs Previous Year consistently throughout 2018.
- Presented Leadership Award from Starbucks for Sales improvement in 2018 & 2019.
- Successfully Grand Opened 14 Cheese Shop and Starbucks locations 2018-2019.
- 2018 Sponsor of Columbus Zoofari, Toledo Zoo-To-Do, and A Taste of New Albany.
- 2019 Taste to Remember sponsor benefiting Children’s Hunger Alliance.
Assistant Store Manager
The Kroger Co.
01.2014 - 03.2018
- Managed 100-200 hourly associates at 4 store locations in Columbus Division.
- Assisted Store Manager in meeting standards for customer service and quality.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
Department Head
The Kroger Co.
06.2010 - 01.2014
Assistant Store Manager
Houchens Food Group Inc.
06.2009 - 06.2010
Department Leader, Cashier, and Clerk
The Kroger Co.
08.2003 - 06.2009
Education
High School Diploma -
Thomas Worthington High School
Worthington, OH06.2006
Skills
Training and Mentoring
Team Building and Leadership
Schedule Management
Problem-Solving
Effective Communication
Customer Service
References
References available upon request.
Timeline
Scheduling Coordinator I & II
The Ohio State University Wexner Medical Center
01.2022 - Current
Customer Service Manager
M&R Foods Inc.
03.2021 - 12.2021
Human Resources Manager
The Kroger Co.
08.2019 - 02.2020
Field Specialist
The Kroger Co.
03.2018 - 08.2019
Assistant Store Manager
The Kroger Co.
01.2014 - 03.2018
Department Head
The Kroger Co.
06.2010 - 01.2014
Assistant Store Manager
Houchens Food Group Inc.
06.2009 - 06.2010
Department Leader, Cashier, and Clerk
The Kroger Co.
08.2003 - 06.2009
High School Diploma -
Thomas Worthington High School
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